Product Support & Maintenance Services: Providing Responsive Customer Support

In order to provide support for commercial grade products, software companies must create dedicated product support teams that can quickly respond to a customer's situation and deliver comprehensive product support solutions. GlobalLogic enables its clients to focus primarily on their core initiatives by providing reliable, high-quality product support and product maintenance services to their end customers.

Our Product Support & Maintenance Service Offering

GlobalLogic's extended product support infrastructure was specifically developed for software companies, and our product support team is a combination of domain and technology expertise. We deliver product support and maintenance services in the following ways:

24x7 Product Support & Maintenance
- Early product support and maintenance planning
- Toll-free telephone product support
- Premier enhanced application management
- Expertise in legacy application maintenance, software product maintenance, database and data warehouse support, and website and ecommerce maintenance

Level II and III Product Support
- Remote and on-site product support
- Reactive and proactive product support
- Response time driven product support
- Troubleshooting and continuing product maintenance
- Maintenance and support for legacy application, software products, databases and data warehouses

Network Management and Support
- Seamless integration between servers, systems and supporting network infrastructures
- Broad array of network management services
  - Systems & network architecture and support planning
  - 24/7 telephone network support
  - On-site network management personnel
  - Network monitoring and management services