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IT ServiceDesk Engineer IRC173301
| Job: | IRC173301 |
| Location: | Slovakia - Kosice |
| Designation: | Engineer |
| Experience: | 1-3 years |
| Function: | IT Infrastructure |
| Skills: | Hardware Support, IT Support, Linux, MacOS, Network, Systems Administration, Windows |
Description:
We are looking for a Service Desk Engineer to join our team in Kosice
Yes, you will face complex end-user and infrastructure tasks and spend hours reviewing technical manuals and specifications to solve them.
Yes, you will be dealing with demanding internal clients asking the same question over and over again.
Yes, it is possible you will start every conversation with “have you created a ticket” or “have you tried turning it off and on again”?
We won’t deny it, that is the truth!
But, at the same time, we guarantee that you will play a significant role in the most important aspect of our job – providing the best service to our clients all over the world. Moreover, you will have an opportunity to learn from the best IT engineers and share knowledge with GlobalLogic experts.
You will work with the best team of amazing IT specialists – full of humor and openness, just waiting to play a prank on you on every possible occasion!
If you are ready for this – join us!
Requirements:
- Network troubleshooting skills.
- Performing basic operations in ActiveDirectory (users, groups, and computers), DHCP (leases & reservations), DNS (nslookup, entries modification).
- Mail troubleshooting skills.
- Experience with end-user hardware/software problem-solving and troubleshooting.
- Experience with Windows (10, 11), MacOS, Linux troubleshooting.
- Good experience in customer service.
- Intermediate knowledge of English.
- At least 2 years experience in the same and similar position.
Nice to have:
- CCNA, ITIL Courses
- Advanced experience with Windows, Linux, MacOS troubleshooting.
- Experience with Windows Server services (print server, WDS etc.) troubleshooting.
Job Responsibilities:
- Provide 2nd line onsite and remote support for end users (software & hardware).
- Provide support for office and meeting room equipment (projectors, printer etc.).
- Registry and manage tasks in the ticketing system (Jira).
- Prepare and deploy user workplace equipment.
- Take part in internal IT Projects.
What We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and financial reimbursement for travel.
Professional Development:Our dedicated Learning & Development team regularly organizes continuing education classes and technical trainings to help you realize your professional goals.
Excellent Benefits: We provide our employees with a broad range of benefits including laptops and smartphones reimbursed by a company alongside voice and data packages in a special benefit system called BenefitCafeteria that can be used for shopping, relaxing, travelling or even education according to one’s preferences. Significant benefits also include 4 extra vacation days and learning and development opportunities within the company. Travel insurance and complementary pension savings plans are some of the other benefits you receive when joining GlobalLogic.
Fun Perks:We want you to love your work as well as a company you work for. That is one of the reasons why we host social and teambuilding activities throughout the year. We support our employees in healthy lifestyle so we reimburse entry fees for sport events. We love meeting each other as colleagues, as friends, as family. That is why we cater breakfast every Thursday – fruit but also traditional, so we have a great opportunity to spend some time together. Are you done with your work waiting for another task or you need to turn off your head for a while? Relax Zone is exactly what you need! GlobalLogic provides its employees with amazing colorful Relax rooms that are a great place to rest, have coffee or a lunch, challenge your colleague in Xbox game, table tennis or football, or even throw a party and celebrate whatever with whoever you want!