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Junior IT Service Desk Engineer IRC145924
| Job: | IRC145924 |
| Location: | Poland - Wroclaw |
| Designation: | Engineer |
| Experience: | 1-3 years |
| Function: | IT Infrastructure |
| Skills: | Active Directory, Hardware Support, Linux, MacOS, Systems Administration |
Description:
We are looking for a Service Desk Engineer to join our team in Wrocław.
Yes, you will be facing difficult infrastructure tasks and spend hours going through technical manuals and specifications to solve them. Yes you will be dealing with demanding internal clients asking the same question over and over again. Yes, it is possible you will start every conversation with “have you created a ticket” or “have you tried turning it off and on again”? We won’t deny, that is the truth!
But, at the same time, we guarantee that you will play a significant role in the most important aspect of our job – providing the best software to our clients all over the world. What is more, you will have an opportunity to learn from the best IT engineers and share knowledge with 21000 GlobalLogic experts.
And in the end – you will work with the best and one and only team of 10 amazing IT specialists – full of humor and openness, just waiting to play a prank on you on every possible occasion!
If you are ready for this – join us!
Requirements:
- At least 1-year experience in IT Service Desk Engineer position or similar
- Network and mail troubleshooting skills
- Network knowledge (topology, ACL, router, switch, proxy, routing)
- Performing basics operations in ActiveDirectory (users, groups, and computers), DHCP (leases & reservations), DNS (nslookup, entries modification)
- Experience with end-user hardware/software problem solving
- Experience with Windows 10
- Excellent customer service skills
- Good communication skills to build business relations with Management / Employees /Colleagues
- Ability to work in a team
- Communicative level of English (B2+) – both spoken and written
Job Responsibilities:
- Provision of the first and second line of on-site and remote support for end-users (software and hardware)
- Providing support for office equipment and conference rooms (projectors, printers, etc.)
- Registration and task management in the ticketing system (Jira)
- Preparation and implementation of the user equipment at the workplace
What We Offer
Exciting Projects: With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.
Professional Development: We develop paths suited to your individual talents through international knowledge exchanges and professional certification opportunities.
Excellent Benefits: We provide our employees with private medical care, sports facilities cards, group life insurance, travel insurance, relocation package, food subsidies and cultural activities.
Fun Perks: We want you to feel comfortable in your work, which is why we create good working environment with relax zones, host social and teambuilding activities and stock our kitchen with delicious teas and coffees!