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Junior NOC Engineer IRC180295
| Job: | IRC180295 |
| Location: | Ukraine - Lviv |
| Designation: | Junior Software Engineer |
| Experience: | 1-3 years |
| Function: | Engineering |
| Skills: | IT Support, Monitoring, Systems Administration |
Description:
The client is one of the world’s leading providers of elevators, escalators, and moving walkways, as well as maintenance and modernization services. The group has a presence in over 100 countries, as well as production sites and research and development facilities in the US, Brazil, Europe, China, and India. In other words, we are all users of their products on a daily basis.
Requirements:
- At least 2 years experience in a similar position (NOC/Tech Support/System administrator or relevant experience etc.) – a must
- Good English language skills (at least intermediate spoken and written level) – a must
- Systems administration, automation scripting, and tech support skills
- Cloud computing and networking understanding
- Web applications and servers architecture understanding, HTTP, REST API
- Monitoring tools and principles
- Eager to learn and great customer service attitude
- Strong troubleshooting and problem-solving skills
- Drive to preventing incidents
Job Responsibilities:
Network, Infrastructure, Services Monitoring
– Respond to incidents according to the incident management policy
– Finetune checks and alerts thresholds
– NOC toolset maintaining
– Service monitoring during the maintenance
– Performance reports (i.e. uptime, response times, and services status)
– Production quality control (end-users service level monitoring and ability to check it after changes take place)
– Keep and update a directory of all 3rd parties (store partner’s contacts and keep escalation schemas up to date)
What We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.
Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.
Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.
Excellent Benefits: We provide our consultants with competitive compensation and benefits
Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!