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NOC Engineer IRC163116
| Job: | IRC163116 |
| Location: | Ukraine - Lviv |
| Designation: | Junior Engineer |
| Experience: | 1-3 years |
| Function: | Product Support |
| Skills: | AWS, IT Support, Linux, Monitoring, Networking, OS Administrator, Systems Administration |
Description:
Customer is a recognized leader in the OTT TV (Over the Top TV), OVP (Online Video Platform), EdVP (Education Video Platform) and EVP (Enterprise Video Platform) markets.
We are looking for a motivated and proactive NOC Engineer to join our growing team.
The team is responsible for providing ongoing monitoring support to multiple high-loaded environments.
Utilizing knowledge of the customer environment, the team delivers timely and high-quality incident resolution process.
We are focusing on root cause analysis, prevention measures, and knowledge transfer.
Tools/solutions that are used in the project:
Linux and Windows servers on-premises and deployed in the cloud environments (AWS).
Apache, Nginx, IIS, MySQL, MSSQL, Couchbase, ElasticSearch, Redis, Memcached, Sphinx, RabbitMQ, Celery.
Components on C++, JAVA, PHP, Node.js, Python.
CI/CD toolset: Jenkins, Git, Ansible, Chef, Terraform, CloudFormation, Docker, Kubernetes, ArgoCD
Monitoring solutions used in the project:
– OpsGenie alerts and incidents management platform
– Prometheus, Grafana, ElasticSearch, Kibana
– AWS Cloudwatch for native AWS environments events collecting
– PRTG
– External availability monitoring using Dotcom-Monitor
– Youbora for end-user experience analytics
– Logz.io as central logs and traffic aggregator
Requirements:
- At least 1-year experience in a similar position (NOC/Tech Support/System administrator or relevant experience etc.) – a must
- Good English language skills (at least intermediate spoken and written level) – a must
- Systems administration, automation scripting, and tech support skills
- Cloud computing and networking understanding
- Web applications and servers architecture understanding, HTTP, REST API
- Monitoring tools and principles
- Eager to learn and great customer service attitude
- Strong troubleshooting and problem-solving skills
- Drive to preventing incidents
- Willingness to work shifts (24/7) – at least 4 days a week
Preferences:
Grafana, Python, bash scripting, Powershell Scripting, DevOps Tools, Customer Support, Zabbix, Nagios, Kubernetes
Job Responsibilities:
NOC engineer responsibilities
– Network, Infrastructure, Services monitoring
– Respond to incidents according to the incident management policy
– Finetune checks and alerts thresholds
– NOC toolset maintaining
– Service monitoring during the maintenances
– Performance reports (i.e. uptime, response times and services status)
– Production quality control (end-users service level monitoring and ability to check it after changes take place)
– Keep and update a directory of all 3rd parties (store partners contacts and keep escalation schemas up to date)
NOC department responsibilities
– One focal point that always knows the service level and issues status
– Drive to continuous improvement between all departments on monitoring needs
– Defining reliable and preventive monitoring requirements as part of the product development life cycle
– Drive to run recovery procedures that regain service as soon as possible
– Communication, coordination, collaboration
What We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.
Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.
Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.
Excellent Benefits: We provide our consultants with competitive compensation and benefits
Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!