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Platform Support Engineer IRC163212

Job: IRC163212
Location: Argentina - Buenos Aires, La Plata, Mendoza
Designation: Senior Software Engineer
Experience: 3-5 years
Function: Engineering
Skills: IT Infrastructure Planning and Management, System Integration, XML
Remote Yes

Description:

The Platform Support Engineers’ responsibilities are threefold:
(1) Perform daily administration and general monitoring to keep the applications within their portfolio running well.
(2) Troubleshoot and resolve escalated issues in a timely manner.
(3) Develop and leverage expert-level knowledge of supported applications and platforms
(4) Provide architecture guidance, assist with integration effort, provide implementation support to project teams and business units.

Our Platform Team owns applications and platforms in the portfolio, with equal responsibility over both the present and future states.

Requirements:

     Minimum of 3 years of IT platform/application support experience including demonstrated ownership and decision-making
     Experience in vendor management
     Application knowledge of one or more of the following: CRM (Salesforce), Finance applications (Infor SUN, Coupa), Hospitality systems (Oracle Opera), POS Sales systems (Oracle Simphony), HR/Payroll systems (UltiPro/UKG), Service desk (Zendesk), 3 rd party reservation system (Synxis)
     Experience integrating platforms and maintaining / troubleshooting integration
     Excellent communication, organization, and presentation skills
     Data-driven mindset, using data to make informed decisions
     Integration experience with EDI or cXML
     Ability to effectively communicate complex concepts across all levels
     Ability to travel 10% of time
     Hospitality experience a strong plus
     Bachelor’s degree; STEM (science, technology, engineering, or mathematics) preferred

Preferences:

CRM, Zendesk, Finance IT Support

Job Responsibilities:

     Perform daily administration of managed applications, including but not limited to health monitoring, log inspection, capacity planning, and performance tuning. Automation of many of these tasks is strongly encouraged.
     Monitor incident queues dedicated for managed applications, responding to tickets by severity and in accordance with agreed-upon SLAs.
     Participate in project tasks related to supported applications, ranging from architecture and design discussions and project planning to solution development or implementation.
     Vendor management as required by application, serving as the single voice of Great Wolf and holding vendors accountable for delivery of requested services.
     Maintain a roadmap of supported application future state, inclusive of planned integrations, features, or enhancements.
     Create and/or maintain application-specific documentation including data flow diagrams, user
    training materials, data dictionaries, etc.
     On-call response for critical incidents related to managed applications
     Other tasks as assigned by management.

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.

Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
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    Doresc să fiu luat în considerare pentru viitoarele recrutări pentru pozițiile disponibile în cadrul grupului GlobalLogic (datele dvs. vor fi păstrate în baza noastră de date timp de 3 ani de la depunerea candidaturii, dar vă puteți retrage consimțământul în orice moment e.g. scriindu-ne la adresa privacy@globallogic.com
    Mai multe detalii despre modul în care prelucrăm datele dvs. cu caracter personal și despre drepturile pe care le aveți pot fi găsite în Notificarea de confidențialitate privind recrutarea .
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice. If you are a California resident, more details on how we process your personal information can be found in the CCPA Recruitment Privacy Notice.
    You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice.
    You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice.
    You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice.
    You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice.
    You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice.
    GlobalLogicが応募者の個人情報をどのように取扱い、応募者がどのような権利を有するかについての詳細は、採用に関するプライバシー通知 をご確認ください。
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give us your consent to process your personal data for the purpose of such recruitments press the "Apply" button below. Please note, that as we operate worldwide, your data may be transferred outside of Ukraine. We make sure it is done in a safe and transparent manner and provide you with the appropriate guarantees of non-interference in personal and family life. By applying for this position you also consent to such data transfers.

    More details on how we process your personal data and what are your rights can be found in Privacy Policy. Remember that you can withdraw your consent at anytime, for example by sending an e-mail at privacy@globallogic.com.