Job Search

1223 + Open Positions Globally

1223 + Open Positions Globally

Senior IT Service Desk Analyst IRC140702

Job: IRC140702
Location: Argentina - Buenos Aires
Designation: Lead Engineer
Experience: 3-5 years
Function: IT Infrastructure
Skills: Collaboration tools, Google Apps, Linux, MacOS, Network Security, Networking, Windows

Description:

 

IT Infrastructure & Security of Information

We provide highly available and secure IT Infrastructure & Services applying the expertise of skilled professionals on advanced technologies.

We comply with worldwide standards (ISO9001, ISO27001)

Requirements:

     

    We are looking for an IT Support to join our team! We will be providing L1 / L2 support

    Competencies

    The candidate must have the ability to communicate with a diverse set of users in a global organization. 

    • The ability to communicate with a diverse set of users in a global organization. 
    • Willingness and ability to plan and perform tasks before the deadline
    • Ambition to learn new systems, procedures, techniques in a short period of time.
    • Ability to work independently or within an existing team of IT professionals.
    • Initiative, self-starter able to work with minimal supervision.
    • Able to read and understand process requirements and related documentation.
    • Good reporting, prioritization skills and good skills to build business relations with Management / Employees /Colleagues.
    • Ability to provide technical training to end users and other IT Stuff.
    • English Language Level: Intermediate level in writing, reading, speaking Technical.
    • Intermediate knowledge of operating systems and applications in use within the Company, deployment experience on corporate equipment.
    • Solid background in systems administration, consulting, and excellent customer service skills.
    • Intermediate knowledge in LAN/WAN: DHCP, DNS, Routing, TCP/IP stack, VLAN etc.
    • Intermediate knowledge in administration and configuration of AD, DNS, DHCP
    • Intermediate knowledge of Microsoft Active Directory architecture (Security model, Group Policies, minor configuration change).
    • Solid knowledge of Windows OS administration. PC architecture understanding.
    • Strong HW/SW problem solving and troubleshooting skills.
    • Windows, Mac, Linux OS troubleshooting.

     

Preferences:

Process Development, Technical Documentation, End User Documentation, Inventory Operations

Job Responsibilities:

     

    • Maintenance proper functioning and development of company’s information technology.
    • The implementation of tasks assigned without supervision in main workflows.
    • Producing deliverables of predictably good quality without regular revievs.
    • Performing routine IT tasks, the first level of support (user incidents and service requests), if knowledge is enough, able to perform tasks from the second level. Defining problems and change requests for next level of IT Support.
    • Analyzing and offering problem resolutions in accordance to adopted in company rules. Sometimes need assist.
    • Preparing and installing all standard and specific IT environments (desktops, laptops, servers, peripheral, audio- and video-communication equipment). Installing, configuring and upgrading operating systems and software, using standard business and project specific packages. Configuring and commutating network and telecommunication links.
    • Responding to support requests, diagnosing equipment and configurating issues with a variety of applications on desktops, laptops and servers remotely or directly on the user-side. Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems, document resolutions for future reference.
    • Assisting in the installation of network infrastructure equipment including cabling plants, communications backbone equipment, and telecommunications hardware.
    • Assisting in the organization of presentations, audio- and video-conferencing (equipment setup, configuration and testing).
    • Assisting in monitoring and troubleshooting of LAN and WAN systems and resolving communications and networking problems.
    • Monitoring problem/changing activities and coordinating involvement of technical and end-users to ensure effective implementation of new or enhanced systems and resolution of user problems.
    • Performing LAN administration functions.
    • Providing training to users on IT infrastructure usage.Creating and updating an existing IT written documentation (users’ guidelines, manuals, how-to, check-lists, procedures, policies etc).
    • Acting as a technical resource in assisting users to resolve problems with equipment and data; staffing a centralized help desk to facilitate exchange of information and advice.
    • Ownershiping, monitoring and tracking assigned requests in IMS. Working closely with end-users to resolve specific problems. Ensuring that IMS requests are completed in a timely manner. Maintaining high level of end-user satisfaction.
    • Managing and maintaining internal door access system and covering all badges related activates based on request.
    • Taking control over the security system.
    • Communicating with internet service providers, vendors, suppliers and other third parties related to IT services, HW and SW.
    • Performing other duties of a similar nature or level.
    • Following and understanding IT processes (policies, procedures, gudelines etc) and their nature. Able to analize and see areas of improvement.

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off on your birthday.

Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

Fun Perks:We want you to love where you work, which is why we cater breakfast daily and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

Apply Now

    Attach your file here or browse

    Only .docx, .rtf, .pdf formats allowed to a max size of 5 MB
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice. If you are a California resident, more details on how we process your personal information can be found in the CCPA Recruitment Privacy Notice.
    You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice.
    You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice.
    You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice.
    You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice.
    You can find more information about how GlobalLogic processes your personal data and what your rights are in the Recruitment Privacy Notice.
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give us your consent to process your personal data for the purpose of such recruitments press the "Apply" button below. Please note, that as we operate worldwide, your data may be transferred outside of Ukraine. We make sure it is done in a safe and transparent manner and provide you with the appropriate guarantees of non-interference in personal and family life. By applying for this position you also consent to such data transfers.

    More details on how we process your personal data and what are your rights can be found in Privacy Policy. Remember that you can withdraw your consent at anytime, for example by sending an e-mail at privacy@globallogic.com.