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Service Desk IT Engineer IRC134483

Job: IRC134483
Location: Ukraine - Kyiv
Designation: Engineer
Experience: 1-3 years
Function: IT Infrastructure
Skills: Active Directory, Customer Support, Hardware Support, IT Support, Network, Technology and Tool Skills, Windows

Description:

We are looking for a Service Desk Engineer to join our team in Kyiv.

Yes, you will face a lot of difficult end-user support tasks and will spend hours going through technical manuals and specifications to solve them.
Yes, you will be dealing with demanding internal clients asking the same question over and over again.
Yes, it is possible you will start every conversation with “have you created a ticket” or “have you tried turning it off and on again”?
We won’t deny, that is the truth!

But, at the same time, we guarantee that you will play a significant role in the most important aspect of our job – providing the best software to our clients all over the world. What is more, you will have an opportunity to learn from the best IT engineers and share knowledge with 20000 GlobalLogic experts.

And in the end – you will work with the best and one and only team of 10 amazing IT specialists – full of humor and openness, just waiting to play a prank on you on every possible occasion! 

If you are ready for this – join us!

 

Requirements:

    • Experience with Windows 10 install, setup and troubleshooting

    • Experience with end-user hardware/software problem solving and troubleshooting

    • Experience in customer service

    • Good communication skills to build business relations with Management/Employees/Colleagues/Contractors

    • Ability to work in a team and under customer pressure

    • Intermediate knowledge of English

      Nice to have:

    • Experience with Linux, MacOS install, setup and troubleshooting

Preferences:

Windows 10, Linux, MacOS

Job Responsibilities:

    • Prepare and deploy user workplace equipment

    • Registry and manage tasks in ticketing system (Jira)

    • Communication with users and internal departments representatives

    • Provide onsite and remote support for end-users (software & hardware)

    • Provide support for office and meeting rooms equipment (projectors, printer, etc.)

    • Take part in internal IT Projects

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic unites over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred company by both global HR consulting firms and local boards. By creating an environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our consultants to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.

Apply Now

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    If you are a California resident, more details on how we process your personal information can be found in the CCPA Recruitment Privacy Notice.
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company is constantly open. In order to apply and give us your consent to process your personal data for the purpose of such recruitments press the "Apply" button below. Please note, that as we operate worldwide, your data may be transferred outside of Ukraine. We make sure it is done in a safe and transparent manner and provide you with the appropriate guarantees of non-interference in personal and family life. By applying for this position you also consent to such data transfers.

    More details on how we process your personal data and what are your rights can be found in Privacy Policy. Remember that you can withdraw your consent at anytime, for example by sending an e-mail at privacy@globallogic.com.