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L3 Support Engineer IRC115823

Job: IRC115823
Standort: Ukraine - Kyiv
Bezeichnung: Engineer
Erfahrung: 1-3 years
Funktion: Product Support
FĂ€higkeiten: L3, Log Analysis, SQL

Beschreibung:

New social and digital channels are transforming how enterprises do business. However, this new technology brings new risks. Companies often lack adequate visibility to evaluate internal risk, let alone external cyber threats. Unauthorized accounts, compliance violations, brand impersonation, malware, spyware, account takeovers, and/or fake accounts may all go unnoticed, magnifying digital risks that can lead to brand damage, reputational harm, loss of revenue, massive fines & penalties, and litigation expense.

US-based company provides a single SaaS solution to manage the full spectrum of digital risk protection, enabling enterprises to gain visibility to their digital footprint, detect threats, and respond to cybersecurity attacks in real time – while automating information governance and compliance.  With best-in-class machine learning algorithms and a customizable policy engine, the platform empowers security, risk, and compliance professionals to protect their social and digital channels outside the perimeter of enterprise IT, while enabling the adoption of these technologies across the business Without Fear.

Anforderungen:

    • We are looking for Level 3 Support engineers to handle customer requests in Europe timezones
    • 2+ year experience in Support Services (Service Desk, Help Desk) as L2/L3 engineer
    • Client-oriented point of view
    • High level of English, both written and spoken
    • Technical education
    • Experience working with databases, SQL knowledge; experience with web testing (front and back-end), ability to investigate(trace) and analyze logs
    • Knowledge of regular expressions will be a plus
    • Ability to handle business correspondence
    • good understanding of the product lifecycle and the parties involved
    • High speed of typing
    • Experience with Jira and confluence will be a plus
    • Experience of communication with native speakers will be an advantage
    • Working hours: Monday-Friday, 9.00 – 18.00

Einstellungen:

Regular Expressions

Arbeitsaufgaben:

    • Receive and triage incoming support request from clients
    • Take ownership on and drive client issue till resolution without close supervision
    • Interact directly with the stakeholders (end users, Support Lead from the client, development and QA teams) and provide Level 3 technical support
    • Resolve issues in a timely manner defined in SLA
    • Document problems and corresponding solutions(knowledge base maintenance)

Was wir anbieten

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

Über GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic unites over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred company by both global HR consulting firms and local boards. By creating an environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our consultants to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.

Apply Now

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    Die Ausschreibung fĂŒr diese und Ă€hnliche Positionen bei GlobalLogic ist dauerhaft offen. Um sich zu bewerben und GlobalLogic Ihr EinverstĂ€ndnis zur Verarbeitung Ihrer personenbezogenen Daten zum Zweck solcher Einstellungen zu erteilen, drĂŒcken Sie die SchaltflĂ€che "Bewerben" unten. Weitere Einzelheiten darĂŒber, wie wir Ihre personenbezogenen Daten verarbeiten und welche Rechte Sie haben, finden Sie in der EU-Personalpolitik. Denken Sie daran, dass Sie Ihre Einwilligung jederzeit widerrufen können, z. B. durch eine E-Mail an privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Die Ausschreibung fĂŒr diese und Ă€hnliche Positionen bei GlobalLogic ist dauerhaft offen. Um sich zu bewerben und GlobalLogic Ihr EinverstĂ€ndnis zur Verarbeitung Ihrer personenbezogenen Daten zum Zweck solcher Einstellungen zu erteilen, drĂŒcken Sie die SchaltflĂ€che "Bewerben" unten. Weitere Einzelheiten darĂŒber, wie wir Ihre personenbezogenen Daten verarbeiten und welche Rechte Sie haben, finden Sie in der EU-Personalpolitik. Denken Sie daran, dass Sie Ihre Einwilligung jederzeit widerrufen können, z. B. durch eine E-Mail an privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Die Ausschreibung fĂŒr diese und Ă€hnliche Positionen bei GlobalLogic ist dauerhaft offen. Um sich zu bewerben und GlobalLogic Ihr EinverstĂ€ndnis zur Verarbeitung Ihrer personenbezogenen Daten zum Zweck solcher Einstellungen zu erteilen, drĂŒcken Sie die SchaltflĂ€che "Bewerben" unten. Weitere Einzelheiten darĂŒber, wie wir Ihre personenbezogenen Daten verarbeiten und welche Rechte Sie haben, finden Sie in der EU-Personalpolitik. Denken Sie daran, dass Sie Ihre Einwilligung jederzeit widerrufen können, z. B. durch eine E-Mail an privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Die Ausschreibung fĂŒr diese und Ă€hnliche Positionen bei GlobalLogic ist dauerhaft offen. Um sich zu bewerben und GlobalLogic Ihr EinverstĂ€ndnis zur Verarbeitung Ihrer personenbezogenen Daten zum Zweck solcher Einstellungen zu erteilen, drĂŒcken Sie die SchaltflĂ€che "Bewerben" unten. Weitere Einzelheiten darĂŒber, wie wir Ihre personenbezogenen Daten verarbeiten und welche Rechte Sie haben, finden Sie in der EU-Personalpolitik. Denken Sie daran, dass Sie Ihre Einwilligung jederzeit widerrufen können, z. B. durch eine E-Mail an privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com