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Service Desk Manager IRC107719

Job: IRC107719
Standort: Ukraine - Kyiv
Bezeichnung: Manager
Erfahrung: 5-10 years
Funktion: IT Infrastructure
Fähigkeiten: Active Directory Services, Apple Mac OS X, Basic Network Services, Communications, DNS DHCP, ITIL Process, Linux, Process Control, Project Management, Virtual Infrastructure, Windows Administration

Beschreibung:

GlobalLogic IT department is seeking an IT Service Desk Manager to lead local Service Desk team in Kyiv covering 2-nd level of support, including 8 team members to deliver excellent customer service for 2500+ users.

Anforderungen:

    • – Minimum of 5 years experience in IT Support / HelpDesk / ServiceDesk / Customer Support with 1 year of management experience.
    • – Exceptional interpersonal skills: can operate successfully with cross-functional teams
    • – Strong communication and customer service skills.
    • – Solid knowledge of Windows/Linux/OS X Operating System Environment and Active Directory.
    • – Experience with ITSM solutions, workflow and ticket management systems.
    • – Ability to work independently or within an existing team of IT professionals.
    • – Proficient time management and organizational skills.
    • – Ability to comprehend and document technical issues with attention to detail.
    • – Ability to manage, prioritize, and communicate status of multiple tasks simultaneously.
    • – English Language Level: upper intermediate level in writing, reading, speaking

     

     

Einstellungen:

Process Oriented

Arbeitsaufgaben:

    • – Lead local Service Desk team reporting to Global ServiceDesk manager.
    • – Analyze, triage, and direct team priorities and workloads according to customer demand and corporate strategic initiatives. 
    • – Meet SLAs and produce intime reports by SLA and other team KPIs.
    • – Continuously improve of Service Desk processes and procedures.
    • – Facilitate technology based projects in support of existing and future business operations.
    • – Ensures computer equipment, hardware, and software are updated to meet organizational needs.
     

Was wir anbieten

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

Über GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic unites over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred company by both global HR consulting firms and local boards. By creating an environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our consultants to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.

Apply Now

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    Die Ausschreibung für diese und ähnliche Positionen bei GlobalLogic ist dauerhaft offen. Um sich zu bewerben und GlobalLogic Ihr Einverständnis zur Verarbeitung Ihrer personenbezogenen Daten zum Zweck solcher Einstellungen zu erteilen, drücken Sie die Schaltfläche "Bewerben" unten. Weitere Einzelheiten darüber, wie wir Ihre personenbezogenen Daten verarbeiten und welche Rechte Sie haben, finden Sie in der EU-Personalpolitik. Denken Sie daran, dass Sie Ihre Einwilligung jederzeit widerrufen können, z. B. durch eine E-Mail an privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Die Ausschreibung für diese und ähnliche Positionen bei GlobalLogic ist dauerhaft offen. Um sich zu bewerben und GlobalLogic Ihr Einverständnis zur Verarbeitung Ihrer personenbezogenen Daten zum Zweck solcher Einstellungen zu erteilen, drücken Sie die Schaltfläche "Bewerben" unten. Weitere Einzelheiten darüber, wie wir Ihre personenbezogenen Daten verarbeiten und welche Rechte Sie haben, finden Sie in der EU-Personalpolitik. Denken Sie daran, dass Sie Ihre Einwilligung jederzeit widerrufen können, z. B. durch eine E-Mail an privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Die Ausschreibung für diese und ähnliche Positionen bei GlobalLogic ist dauerhaft offen. Um sich zu bewerben und GlobalLogic Ihr Einverständnis zur Verarbeitung Ihrer personenbezogenen Daten zum Zweck solcher Einstellungen zu erteilen, drücken Sie die Schaltfläche "Bewerben" unten. Weitere Einzelheiten darüber, wie wir Ihre personenbezogenen Daten verarbeiten und welche Rechte Sie haben, finden Sie in der EU-Personalpolitik. Denken Sie daran, dass Sie Ihre Einwilligung jederzeit widerrufen können, z. B. durch eine E-Mail an privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Die Ausschreibung für diese und ähnliche Positionen bei GlobalLogic ist dauerhaft offen. Um sich zu bewerben und GlobalLogic Ihr Einverständnis zur Verarbeitung Ihrer personenbezogenen Daten zum Zweck solcher Einstellungen zu erteilen, drücken Sie die Schaltfläche "Bewerben" unten. Weitere Einzelheiten darüber, wie wir Ihre personenbezogenen Daten verarbeiten und welche Rechte Sie haben, finden Sie in der EU-Personalpolitik. Denken Sie daran, dass Sie Ihre Einwilligung jederzeit widerrufen können, z. B. durch eine E-Mail an privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com