{"id":6400,"date":"2016-01-31T18:40:47","date_gmt":"2016-01-31T18:40:47","guid":{"rendered":"https:\/\/www.globallogic.com\/?p=6400"},"modified":"2024-09-25T07:07:36","modified_gmt":"2024-09-25T07:07:36","slug":"innovative-interfaces-library-management-software","status":"publish","type":"insightsection","link":"https:\/\/www.globallogic.com\/de\/insights\/case-studies\/innovative-interfaces-library-management-software\/","title":{"rendered":"Innovative Interfaces"},"content":{"rendered":"<div class=\"classic_editor_content\">\n<h3>Engagement<\/h3>\n<p>To establish a center that is tightly connected to Innovative operations around the world, GlobalLogic took a three-pronged approach: attract local library professionals, introduce Innovative India to experts in the library ecosystem, and promote Innovative through a localized library outreach program. The result of this strategy was not only a responsive call center, but also a mutual trust and seamless integration between the two companies.<\/p>\n<p>\u201cGlobalLogic was extremely thorough, professional, and efficient in the way they connected with our team to establish Innovative India,\u201d said Jay Shankar, SVP R&amp;D and Customer Support. \u201cThey exceeded our expectations at every step\u2013especially how fluidly they integrated with us\u2013and this is reflected in the success of the center.\u201d<\/p>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6405 size-full\" title=\"Library Management Software Company\" src=\"https:\/\/www.globallogic.com\/de\/wp-content\/uploads\/sites\/14\/2016\/02\/III_body_1.jpg\" alt=\"III_body_1\" width=\"1280\" height=\"720\" srcset=\"https:\/\/www.globallogic.com\/de\/wp-content\/uploads\/sites\/14\/2016\/02\/III_body_1.jpg 1280w, https:\/\/www.globallogic.com\/de\/wp-content\/uploads\/sites\/14\/2016\/02\/III_body_1-300x169.jpg 300w, https:\/\/www.globallogic.com\/de\/wp-content\/uploads\/sites\/14\/2016\/02\/III_body_1-1024x576.jpg 1024w, https:\/\/www.globallogic.com\/de\/wp-content\/uploads\/sites\/14\/2016\/02\/III_body_1-768x432.jpg 768w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/h3>\n<h3>Process<\/h3>\n<p>Within one year, Innovative India was providing support, services, and development to academic libraries, public libraries, and specialized centers such as medical and law libraries. As a result of specialized hiring and knowledge transfer for a very specialized application, technical support and application support is handled by actual librarians who know the library system and Innovative software, while service and support specialists take care of product installation and software migrations and version upgrades globally. In addition, GlobalLogic was also able to help Innovative expand its engineering capabilities to release new software features and version\u2014 benefiting libraries around the world.<\/p>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6407 size-full\" title=\"Library Automation Services\" src=\"https:\/\/www.globallogic.com\/de\/wp-content\/uploads\/sites\/14\/2016\/02\/III_body_2.jpg\" alt=\"III_body_2\" width=\"1270\" height=\"714\" srcset=\"https:\/\/www.globallogic.com\/de\/wp-content\/uploads\/sites\/14\/2016\/02\/III_body_2.jpg 1270w, https:\/\/www.globallogic.com\/de\/wp-content\/uploads\/sites\/14\/2016\/02\/III_body_2-300x169.jpg 300w, https:\/\/www.globallogic.com\/de\/wp-content\/uploads\/sites\/14\/2016\/02\/III_body_2-1024x576.jpg 1024w, https:\/\/www.globallogic.com\/de\/wp-content\/uploads\/sites\/14\/2016\/02\/III_body_2-768x432.jpg 768w\" sizes=\"auto, (max-width: 1270px) 100vw, 1270px\" \/><\/h3>\n<h3><\/h3>\n<h3>Outcomes<\/h3>\n<ul>\n<li>Established fully-functional, 70+ staff Innovative India \u201clab\u201d in 6 months<\/li>\n<li>Fully transitioned \u201cfeature team\u201d product ownership of three major product lines<\/li>\n<li>Established comprehensive Asia Pacific time zone support<\/li>\n<li>Created global installation and implementation teams, completing 70+ enterprise level system \u201cgo lives\u201d<\/li>\n<li>Resolved more than 10,000 support tickets within 1 year<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Engagement To establish a center that is tightly connected to Innovative operations around the world, GlobalLogic took a three-pronged approach: attract local library professionals, introduce Innovative India to experts in the library ecosystem, and promote Innovative through a localized library outreach program. The result of this strategy was not only a responsive call center, but also a mutual trust and seamless integration between the two companies. \u201cGlobalLogic was extremely thorough, professional, and efficient in the way they connected with our team to establish Innovative India,\u201d said Jay Shankar, SVP R&amp;D and Customer Support. \u201cThey exceeded our expectations at every step\u2013especially how fluidly they integrated with us\u2013and this is reflected in the success of the center.\u201d Process Within one year, Innovative India was providing support, services, and development to academic libraries, public libraries, and specialized centers such as medical and law libraries. As a result of specialized hiring and knowledge transfer for a very specialized application, technical support and application support is handled by actual librarians who know the library system and Innovative software, while service and support specialists take care of product installation and software migrations and version upgrades globally. In addition, GlobalLogic was also able to help Innovative expand&#8230;<\/p>\n","protected":false},"author":1,"featured_media":31988,"parent":0,"menu_order":33,"template":"","insight":[751],"insight-subcats":[],"insight-industry":[],"insight-services":[],"insight-partners":[],"class_list":["post-6400","insightsection","type-insightsection","status-publish","has-post-thumbnail","hentry","insight-case-studies"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.globallogic.com\/de\/wp-json\/wp\/v2\/insightsection\/6400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.globallogic.com\/de\/wp-json\/wp\/v2\/insightsection"}],"about":[{"href":"https:\/\/www.globallogic.com\/de\/wp-json\/wp\/v2\/types\/insightsection"}],"author":[{"embeddable":true,"href":"https:\/\/www.globallogic.com\/de\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/www.globallogic.com\/de\/wp-json\/wp\/v2\/insightsection\/6400\/revisions"}],"predecessor-version":[{"id":99328,"href":"https:\/\/www.globallogic.com\/de\/wp-json\/wp\/v2\/insightsection\/6400\/revisions\/99328"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.globallogic.com\/de\/wp-json\/wp\/v2\/media\/31988"}],"wp:attachment":[{"href":"https:\/\/www.globallogic.com\/de\/wp-json\/wp\/v2\/media?parent=6400"}],"wp:term":[{"taxonomy":"insight","embeddable":true,"href":"https:\/\/www.globallogic.com\/de\/wp-json\/wp\/v2\/insight?post=6400"},{"taxonomy":"insight-subcats","embeddable":true,"href":"https:\/\/www.globallogic.com\/de\/wp-json\/wp\/v2\/insight-subcats?post=6400"},{"taxonomy":"insight-industry","embeddable":true,"href":"https:\/\/www.globallogic.com\/de\/wp-json\/wp\/v2\/insight-industry?post=6400"},{"taxonomy":"insight-services","embeddable":true,"href":"https:\/\/www.globallogic.com\/de\/wp-json\/wp\/v2\/insight-services?post=6400"},{"taxonomy":"insight-partners","embeddable":true,"href":"https:\/\/www.globallogic.com\/de\/wp-json\/wp\/v2\/insight-partners?post=6400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}