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1588 + Otvorena radna mjesta na globalnoj razini

1588 + Otvorena radna mjesta na globalnoj razini

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Business Systems Analyst (Salesforce) IRC128074

Job IRC128074
Location US - Austin Texas
Designation Senior Analyst
Experience 5-10 years
Function Business Solutions
Skills Business Analyst, Java, SalesForce, System Integration

Description

Cloud business is expanding across the globe and this project owns all business optimization functions for Cloud. It includes building infrastuture and toolings for all things related to Customer’s Success in cloud business. Here are 3 major initiatives:

#1 Unified ticket/case routing solution for Cloud customers: The goal of the project is to connect a cloud customer to the most suitable call center agent regardless of channel(for e.g. email, chat, phone) – portentially using ML to ensure that customers are getting the best experience.

#2 Building support APIs  for enabling customers to file cases – redesigning from the ground up to make this support experience more intelligent and delightful for customers as well as the support agents.

#3 Build a brand new cloud support website from scratch to bring all cloud support channels across all cloud products in one single place.

Requirements

    Minimum Qualifications:

    * BA/BS degree in Computer Science or equivalent practical experience.

    * 5+ years of experience in managing the full implementation lifecycle for delivery of systems solutions.

    * Experience with business processes, systems, and domain data.

    * Experience in working with third party system APIs and web services.

    * Experience with the Customer Service solutions in Salesforce.

    * Must be a certified Salesforce Administrator

     

    Preferred qualifications:

    * Experience in designing, implementing and enhancing end-to-end business capabilities in Customer Service and Support domain.

    * Experience with Contract Lifecycle Management (CLM) systems like Conga or Apptus.
    * Experience in salesforce-for-service.
    * Technical fluency via solution design in multiple domains such as Sales Go To Market, Quote To Cash, Finance, Marketing, Partner lifecycle and Customer Support.

Preferences

CRM, design

Job Responsibilities

    * Partner with internal and external technology and business teams to define business processes and associated system requirements.
    * Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution).
    * Plan, prioritize and deliver systems enhancements; roadmap management and define the scope of technical projects and oversee execution.
    * Empower Cloud businesses by working with cross-functional teams to identify fit-for-purpose solutions to key infrastructure and business process needs in the Support domain.
    * Implement and integrate business applications and influence the design of features that improve the adoption, reliability and usefulness/value-add of our applications and systems.

We Offer

Exciting Projects:Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.

Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.

Excellent Benefits:We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.

Apply Now

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    If you are a California resident, more details on how we process your personal information can be found in the CCPA Recruitment Privacy Notice.
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company, is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company, is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company, is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company, is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com