Job Search

S nama možete ostvariti iznimnu karijeru.

939 + Otvorena radna mjesta na globalnoj razini

939 + Otvorena radna mjesta na globalnoj razini

IT Service Desk Engineer IRC244967

Job IRC244967
Location Poland - Wroclaw
Designation Engineer
Experience 1-3 years
Function IT Infrastructure
Skills Active Directory, Communications, Hardware Support, Linux, MacOS, Systems Administration
Work Model: On-Site/Office

Description

Are you passionate about helping others and resolving technical challenges with a smile? As a Service Desk Engineer, you’ll be the first point of contact for our colleagues across the region, providing expert guidance and support to ensure they have a seamless and productive technology experience. You’ll need to be a skilled communicator, an empathetic listener, and a creative problem-solver to tackle a wide range of issues and ensure our teams have the tools they need to excel. This role requires a strong customer-centric approach, a dedication to providing exceptional service, and a genuine desire to make a positive impact on the people you support. If you’re ready to be a technology champion and a trusted advisor, we encourage you to join our team.

Requirements

Job Description

  • At least one year experience in the same and similar position
  • Very good communication skills to build business relations with Management / Employees / Colleagues
  • Ability to work in a team and under customer pressure
  • Intermediate knowledge of English
  • Ability to multitask and prioritize appropriately in a fast-paced environment
  • Experience in customer service
  • Basic network troubleshooting skills
  • Performing basics operations in ActiveDirectory (users, groups, and computers), DHCP (leases & reservations), DNS (nslookup, entries
  • modification)
  • Basic mail troubleshooting skills
  • Experience with end user hardware/software problem solving and troubleshooting
  • Experience with Windows 10 and 11 troubleshootin

Nice to have:

  • CCNA CourseProvide 1st and 2nd line onsite and remote support for end users (software & hardware)
    Provide support for office and meeting rooms equipment (projectors, printer etc.)
    Registry and manage tasks in ticketing system (Jira)
    Prepare and deploy user workplace equipment
    Take part in internal IT Projects
  • Experience with Linux, MacOS troubleshooting
  • Experience with Windows Server services (print server, WDS etc.) troubleshooting

Job Responsibilities

  • Provide 1st and 2nd line onsite and remote support for end users (software & hardware)
  • Provide support for office and meeting rooms equipment (projectors, printer etc.)
  • Registry and manage tasks in ticketing system (Jira)
  • Prepare and deploy user workplace equipment
  • Take part in internal IT Projects

We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

Apply Now

The gender information on this form helps us understand the makeup of our applicant pool in this key area, and to continuously improve our efforts to make our workforce more inclusive.
Attach your file here or browse
Only .docx, .rtf, .pdf formats allowed to a max size of 5 MB.
  • URL copied!