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Operations Manager IRC197180
| Job | IRC197180 |
| Location | United States - San Jose CA |
| Designation | Associate Analyst |
| Experience | 10-15 years |
| Function | Business Solutions |
| Skills | Data Analysis, Project Management, Project Planning, Quality Audit, Risk Management |
| Work Model: | On-Site/Office |
Description
Bachelor’s degree in a relevant field; advanced degree preferred.
Proven experience in program management, operations, or data management.
Strong understanding of data creation, curation, and evaluation processes.
Excellent project management skills with a track record of successful project delivery.
Familiarity with machine learning and natural language processing concepts is a plus.
Exceptional communication and interpersonal skills for cross-functional collaboration.
Ability to work in a fast-paced, dynamic environment with evolving priorities.
Strong problem-solving abilities and attention to detail.
Requirements
As an Operations Program Manager, you will lead and oversee the operational aspects of data support ensuring data quality, consistency, request & resource scalability. You will collaborate with a team of expert content creators (advance degree holders), client stakeholders across the globe and drive the success across different product areas.
Job Responsibilities
Develop and maintain action plans, work intake tracker, schedules, and budgets.Track project progress, identify risks, and implement mitigation strategies.
Operational Efficiency: Continuously identify opportunities to improve operational efficiency within data support workflows. Implement process improvements and automation where applicable
Status Updates: Provide regular status updates to senior management and stakeholders regarding program progress. Highlight achievements, challenges, and areas requiring attention
Quality Assurance: Establish and enforce data quality standards and protocols. Implement processes for ongoing data quality assurance. Conduct regular quality audits and assessments
Metrics and KPIs: Define and track key performance indicators (KPIs) related to data quality and program effectiveness. Develop and maintain a dashboard for real-time metric reporting
Reporting and Documentation: Prepare regular reports on program status performance, data quality, and key metrics. Maintain comprehensive documentation of data processes, workflows, and best practices
Risk Management: Identify and assess risks associated with data support operations. Develop and execute risk mitigation strategies.
Compliance and Governance: Ensure compliance with data privacy regulations and company policies. Establish governance frameworks for data handling and access.
Resource Allocation: Allocate resources effectively to meet program objectives, including budget management.
Continuous Improvement: Proactively seek feedback from stakeholders to drive continuous improvement in data support processes. Stay updated on industry best practices and emerging trends in data management.
“If you are a California resident, more details on how we process your personal information can be found in the CCPA Recruitment Privacy Notice (https://www.globallogic.com/privacy/ccpa-recruitment-privacy-notice/)”
We Offer
Exciting Projects:Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.
Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.
Excellent Benefits:We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays