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741 + Otvorena radna mjesta na globalnoj razini

741 + Otvorena radna mjesta na globalnoj razini

Support Analyst (Exp – 0-3 years) IRC223604

Job IRC223604
Location India - Hyderabad
Designation Software Engineer
Experience 5-10 years
Function Engineering
Skills Business Analyst


Support Analyst Role



Must be willing to work in late night/early morning shifts as per IST to fulfill the project requirement
Should be willing to work in 24×7 rotational shifts
This position requires continuous client interaction, hence the candidate should have excellent written and verbal communication skills in English
International Technical Support experience (B2B preferred)
Knowledge of issue prioritization, High priority issue handling experience
Participation in bridge calls
Experience in Command Center/NOC or infrastructure alert handling preferred
Report generation from the tools
Collaborate effectively across functional teams on a global scale
Action-oriented with strong organizational, analytical, problem-solving, and time management skills
Analytic insight to identify and solve client’s business and technology problems



Job Responsibilities


Responsibilities include

Acknowledge and investigate application/infrastructure related alerts
Engage the on call team/person for those alerts which are to be taken care by other team
Very quick response and action


We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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