{"id":101451,"date":"2024-12-20T11:19:57","date_gmt":"2024-12-20T11:19:57","guid":{"rendered":"https:\/\/www.globallogic.com\/hr\/?post_type=tech-capabilities&p=101451"},"modified":"2025-02-05T04:19:17","modified_gmt":"2025-02-05T04:19:17","slug":"platform-management-tech-support","status":"publish","type":"tech-capabilities","link":"https:\/\/www.globallogic.com\/hr\/technology-capabilities\/platform-management-tech-support\/","title":{"rendered":"Platform Management and Tech Support"},"content":{"rendered":"\r\n\r\n
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GlobalLogic is transforming tech support<\/span> into a proactive, efficient, and customer-centric service using Generative AI<\/h2> \r\n
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GlobalLogic has been recognized by ISG as a Leader in digital engineering services<\/p>\n Learn more<\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\n\n\r\n\r\n

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How we help<\/div>\r\n

Offering engineering-led and focused tech support services powered by AI & GenAI solutions<\/h2>\r\n <\/div>\r\n
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We are focused on accelerating transition & innovation with high quality, optimized service delivery, enabling our clients to serve their customers through Next Gen Global Tech Support Centers.<\/p>\r\n <\/div>\r\n <\/div>\r\n

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Our capabilities<\/div>\r\n
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Platform Management and Tech Support Solutions<\/h2>\r\n <\/div>\r\n
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First class tech enablement for superior customer support and experience.<\/p>\r\n <\/div>\r\n <\/div>\r\n

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GlobalLogic Digital Accelerators<\/h3>\r\n

GlobalLogic Digital Accelerators are used to automate current services, enhancing both accuracy and reducing turnaround time.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n

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GlobalLogic GenAI Workbench<\/h3>\r\n

The GlobalLogic Generative AI-optimized Workbench is designed for technical support representatives to accelerate support delivery while elevating the quality of every customer interaction.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Partner Digital Accelerators<\/h3>\r\n

GlobalLogic has established partnerships with industry-leading tools & platforms to elevate customer service quality and to enhance the customer experience.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Our Work<\/div>\n
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Case studies<\/h2>\n <\/div>\n
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Discover how we\u2019re engineering impact with clients around the world.<\/p>\n View all our case studies<\/a>\n <\/div>\n <\/div>\n

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Pioneering partnerships<\/p>\r\n <\/h2>\r\n
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Adobe<\/p>\r\n

Our partnership has resulted in the Advanced Cloud Tech Support in India that delivers best in class functional, reliable and engaging user experience supporting all customers across the world.<\/h4>\r\n <\/div>\r\n <\/div>\r\n
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Google Cloud<\/p>\r\n

Enhancing enterprise innovation through the establishment of the Google Cloud Business Unit and Cloud Center of Excellence.<\/h4>\r\n <\/div>\r\n <\/div>\r\n
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Partners Group<\/p>\r\n

Developed an application which acts as the \u201dBoard engagement planner and reporting tool\u201d and is hosted on their AWS cloud platform.<\/h4>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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successful customer engagements<\/div>\r\n <\/div>\r\n
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reduction in average handle time (AHT)<\/div>\r\n <\/div>\r\n
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increase in first call resolution (FCR)<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\n\n
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Izdvojeni uvidi<\/h2>\n <\/div>\n <\/div>\n
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Explore fresh thinking from GlobalLogic’s strategists and engineers.<\/p>\n See all<\/a>\n <\/div>\n <\/div>\n\n

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Blogs<\/div>
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\n\n Krishna Padmanabhan<\/span><\/a>\n <\/div>\n\n \n 27 May 2025 <\/span>\n <\/div>\n

\n \n SaMD Reimagined: Building Intelligent, Compliant, and Connected Healthcare … <\/a>\n <\/h3>\n
\n AI-Powered SDLC<\/span>Analytics<\/span>Data Engineering<\/span>Product and UI\/UX Design<\/span>Healthcare and Life Sciences<\/span> <\/div>\n <\/div>\n \n \"SaMD <\/a>\n <\/div>\n <\/div>\n
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Blogs<\/div>
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\n\n Krishna Padmanabhan<\/span><\/a>\n <\/div>\n\n \n 5 April 2025 <\/span>\n <\/div>\n

\n \n Engineering the Future of Healthcare: 6 Trends Driving the Next Era of Digital … <\/a>\n <\/h3>\n

The healthcare industry is entering a new phase defined by complex demands and …<\/p>\n

\n AI-Powered SDLC<\/span>Analytics<\/span>Data Engineering<\/span>Healthcare and Life Sciences<\/span> <\/div>\n <\/div>\n \n \"Engineering <\/a>\n <\/div>\n <\/div>\n
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White Papers<\/div>
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\n\n Richard Lett<\/span><\/a>\n <\/div>\n\n \n 5 March 2025 <\/span>\n <\/div>\n

\n \n Optimize MedTech Quality & Compliance with Automated Testing <\/a>\n <\/h3>\n

Discover how automated testing accelerates MedTech innovation, enhances compliance, and…<\/p>

\n AI-Powered SDLC<\/span>Testing-as-a-Service<\/span>Healthcare and Life Sciences<\/span> <\/div>\n <\/div>\n \n \"Optimize <\/a>\n <\/div>\n <\/div>\n \n <\/div>\n
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FAQs<\/div>\r\n
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Your Platform Management & Tech Support questions, answered<\/h2>\r\n <\/div>\r\n
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Learn more about Platform Management & Tech Support at GlobalLogic.<\/p>\r\n <\/div>\r\n <\/div>\r\n

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  • \r\n
    What areas of your overall platform can GlobalLogic improve?<\/div><\/div>\r\n
    We have demonstrated, and can deliver, improvement in the following areas of your platform:\r\n
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    • Infrastructure, including physical servers and virtual\/cloud infrastructure.<\/li>\r\n
    • Enterprise systems, including servers, networks, and applications.<\/li>\r\n
    • User facing products, including CX design, web, mobile, and desktop.<\/li>\r\n<\/ul><\/div>\r\n <\/li>\r\n
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      Can GlobalLogic improve our T2\/T3 support?<\/div><\/div>\r\n
      Yes! Let GlobalLogic assist you in improving Escalation Management, Product Feature Configuration, Dedicated and Engineer-led support schemas.<\/div>\r\n <\/li>\r\n
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      How does GlobalLogic partner with clients to improve customer support?<\/div><\/div>\r\n
      We use three different approaches to partnering with our clients:\r\n
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      • GlobalLogic Digital Accelerators<\/strong>: tools to automate current services, enhancing accuracy and reducing turnaround time.<\/li>\r\n
      • GlobalLogic GenAI Workbench<\/strong>: designed for technical support representatives aimed at accelerating service delivery while elevating the quality of every customer offering.<\/li>\r\n
      • Partner Digital Accelerators<\/strong>: using established partnerships with industry-leading tools & platforms to elevate our service quality and enhance the customer experience.<\/li>\r\n<\/ul><\/div>\r\n <\/li>\r\n
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        How does GlobalLogic use GenAI to improve the technical support experience?<\/div><\/div>\r\n
        GlobalLogic creates Technical Solutions that introduce AI\/Gen AI aided tools & accelerators focused on improving a technical support representative\u2019s productivity and reducing case handling time. This improves both the customer and the support representative\u2019s experience.<\/div>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/section>\r\n","protected":false},"excerpt":{"rendered":"

        Transform tech support into a proactive, efficient, and customer-centric service using Generative AI.<\/p>\n","protected":false},"author":1,"featured_media":101456,"parent":0,"menu_order":0,"template":"","work-with-us-category":[],"class_list":["post-101451","tech-capabilities","type-tech-capabilities","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.globallogic.com\/hr\/wp-json\/wp\/v2\/tech-capabilities\/101451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.globallogic.com\/hr\/wp-json\/wp\/v2\/tech-capabilities"}],"about":[{"href":"https:\/\/www.globallogic.com\/hr\/wp-json\/wp\/v2\/types\/tech-capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.globallogic.com\/hr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/www.globallogic.com\/hr\/wp-json\/wp\/v2\/tech-capabilities\/101451\/revisions"}],"predecessor-version":[{"id":101457,"href":"https:\/\/www.globallogic.com\/hr\/wp-json\/wp\/v2\/tech-capabilities\/101451\/revisions\/101457"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.globallogic.com\/hr\/wp-json\/wp\/v2\/media\/101456"}],"wp:attachment":[{"href":"https:\/\/www.globallogic.com\/hr\/wp-json\/wp\/v2\/media?parent=101451"}],"wp:term":[{"taxonomy":"work-with-us-category","embeddable":true,"href":"https:\/\/www.globallogic.com\/hr\/wp-json\/wp\/v2\/work-with-us-category?post=101451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}