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SDM (Service Delivery Manager) || Experience 8+ yrs IRC237077
| Job | IRC237077 |
| Location | India - Bangalore |
| Designation | Consultant |
| Experience | 5-10 years |
| Function | Engineering |
| Skills | AWS, Azure, Bash, ITIL, Jenkins, Microservices, Platform/Framework, Power Shell, Python |
| Work Model: | Hybrid |
Description
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Requirements
Job Description
Experience leading support team in shifts
8-10 years exp. in Azure / AWS platforms
Fully aware of the DevOps cycle with hands-on on deployment models to the cloud
Experience in monitoring tools such as Dynatrace, Application Insights,DataDog
Experience in Containerization technologies
Exposure to Microservices environment
In-depth experience on Cloud Native application deployment and related processes.
Extensive experience on automation tool like Jenkins to implement the End-to-End Automation.
Experience working on atleast one of the orchestration platforms such as AKS, RedHat OpenShift etc.
Extensive knowledge of Implementations, management, troubleshooting, configuration, and migrations is preferred
Proficient in the use of methodologies supported by Cloud Ops best practices
Good working Knowledge of scripting languages like Shell, Bash, Python etc
Able to work in ambiguous situations/environments; demonstrated ability to break down problems into constituent parts and develop and drive plans for resolution
Strong documentation ability capable of developing detailed how to guides
Ability to mentor junior staff members
Proficient in working in Windows and Linux server environments
Front line support for Cloud Monitoring – Infrastructure and Application
Respond, troubleshoot and resolve production alerts
Communicate and troubleshoot operational issues supporting a complex environment
Initiate Incident Response for cloud outages
Analyze trends to pro-actively prevent incidents
Scale infrastructure capacity on production
Must feel comfortable working in a fast-paced, dynamic and flexible environment
Participation in an on-call rotation and operate effectively in a global 24×7 environment
Demonstrated excellent customer service skills; ability to build strong formal and informal relationships
Job Responsibilities
Working on atleast one of the orchestration platforms
Develop detailed how-to guides
Mentor junior staff members
Working in Windows and Linux server environments
Front line support for Cloud Monitoring – Infrastructure and Application
Respond, troubleshoot and resolve production alerts
Communicate and troubleshoot operational issues supporting a complex environment
Initiate Incident Response for cloud outages
Analyze trends to pro-actively prevent incidents
Scale infrastructure capacity on production
Help the customer define helpful SLI’s, SLO’s, and SLA’s for their services
Implement SRE practices such as error budgets, error budget policies and post-mortems
Automate everything by leveraging state of the art tools and frameworks
Establish intelligent infrastructures using cloud native and/or container-based platforms
Train teams to become a continuously improving, customer centric team
Optimize overall operations through opportunities for continuous improvements and implement them.
Excellent communication and client relationships experience, leading from front
Deep experience at granular level in the space, and ability to get deeper into things with hands-on mindset.
Job Responsibilities
Job Description
Experience leading support team in shifts
8-10 years exp. in Azure / AWS platforms
Fully aware of the DevOps cycle with hands-on on deployment models to the cloud
Experience in monitoring tools such as Dynatrace, Application Insights,DataDog
Experience in Containerization technologies
Exposure to Microservices environment
In-depth experience on Cloud Native application deployment and related processes.
Extensive experience on automation tool like Jenkins to implement the End-to-End Automation.
Experience working on atleast one of the orchestration platforms such as AKS, RedHat OpenShift etc.
Extensive knowledge of Implementations, management, troubleshooting, configuration, and migrations is preferred
Proficient in the use of methodologies supported by Cloud Ops best practices
Good working Knowledge of scripting languages like Shell, Bash, Python etc
Able to work in ambiguous situations/environments; demonstrated ability to break down problems into constituent parts and develop and drive plans for resolution
Strong documentation ability capable of developing detailed how to guides
Ability to mentor junior staff members
Proficient in working in Windows and Linux server environments
Front line support for Cloud Monitoring – Infrastructure and Application
Respond, troubleshoot and resolve production alerts
Communicate and troubleshoot operational issues supporting a complex environment
Initiate Incident Response for cloud outages
Analyze trends to pro-actively prevent incidents
Scale infrastructure capacity on production
Must feel comfortable working in a fast-paced, dynamic and flexible environment
Participation in an on-call rotation and operate effectively in a global 24×7 environment
Demonstrated excellent customer service skills; ability to build strong formal and informal relationships
Job Responsibilities
Working on atleast one of the orchestration platforms
Develop detailed how-to guides
Mentor junior staff members
Working in Windows and Linux server environments
Front line support for Cloud Monitoring – Infrastructure and Application
Respond, troubleshoot and resolve production alerts
Communicate and troubleshoot operational issues supporting a complex environment
Initiate Incident Response for cloud outages
Analyze trends to pro-actively prevent incidents
Scale infrastructure capacity on production
Help the customer define helpful SLI’s, SLO’s, and SLA’s for their services
Implement SRE practices such as error budgets, error budget policies and post-mortems
Automate everything by leveraging state of the art tools and frameworks
Establish intelligent infrastructures using cloud native and/or container-based platforms
Train teams to become a continuously improving, customer centric team
Optimize overall operations through opportunities for continuous improvements and implement them.
Excellent communication and client relationships experience, leading from front
Deep experience at granular level in the space, and ability to get deeper into things with hands-on mindset.
We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!