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Junior Product Support Engineer IRC180319
| Job | IRC180319 |
| Location | Ukraine - Kyiv |
| Designation | Junior Engineer |
| Experience | 1-3 years |
| Function | Product Support |
| Skills | Customer Support, Linux, Networking, Telecom-Wireless |
| Work Model: | Hybrid |
Description
Our customer is a dynamic, growth-oriented company serving an exponentially growing industry.
Customer provides professional grade fixed wireless broadband and microwave solutions for customers around the world. Solutions are deployed in thousands of networks in over 153 countries, with our innovative technologies providing reliable, secure, cost-effective connectivity that’s easy to deploy and proven to deliver outstanding metrics.
Our customer has few development centers: Rolling Meadows, IL, USA and Ashburton, Devon, UK.
A Product Support Engineer (PSE) will be part of a world-class, highly motivated, highly skilled team of Technical Support Engineers (TSE) who are committed to support carrier grade wireless equipment and Management System to customers in various verticals starting from WISP to Federal Governments. This person would have to become part of the engineering team and partner with the engineering team to drive software fixes and solutions to complex issue.
Requirements
- BS/MS degree in a technical discipline (Radio/Electrical/Computer Engineering or Telecommunications)
- Minimum of 1+ years of industry experience supporting real-world products or systems
- Understanding of RF architecture and radio-wave propagation (MCS, Power Control, RF link budget calculation)
- Experience in Linux/Network administration
- Understanding and knowledge of L2/L3 networking standards
- Willingness / ability to travel occasionally for customer visits, trainings, etc.
- Ability to multi-task between two or more projects and perform these tasks with velocity
- Upper-Intermediate level of English
Preferences
- Experience in wireless communications industry (fixed narrowband, broadband, cellular and/or software-defined radio experience is a big plus)
- Understanding of radio-link parameters (SNR, CINR, RSSI, NF)
- Knowledge of digital transmission systems and modulation techniques (MIMO, OFDM, QAM, QPSK and BPSK)
- Knowledge of wireless RF equipment and tools (Network Analyzers, Spectrum Analyzers, Signal Generators and Arbitrary Waveform Generators)
- Experience in the wireless network system test (MAC layer protocols, Security protocols, 802.3 / 802.1 standards,
- Knowledge of traffic testing techniques and tools (IXIA/JDSU/Wireshark/Iperf)
- Experience with following tools: TestRail, Jenkins, Jira
- Ability to develop troubleshooting guides and to effectively mentor as well as learn from team members
- Ability to interface with end customers and operators in training, assisting and troubleshoot product deployments
- Logical mind-set which is essential for efficient debugging of product defects and reported issues
- Good logical communication skills, both verbal and written
- Self-motivated personality and ability to work independently as well as on a team
Job Responsibilities
- Support a series of narrowband and/or broadband outdoor and indoor wireless products and systems
- Analysis of technical requirements and published standards in order to debug customer reported issues
- Reproduce customer reported issues in a laboratory environment
- Formal testing involving test specification, execution, result capture and analysis
- Isolate, reproduce, track and verify bugs
- Timely and accurate reporting of work activity status and issues
- Evaluate RF performance of customer networks to better resolve customer reported issues
- Interface with customers, particularly with high priority escalations.
We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.
Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.
Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.
Excellent Benefits: We provide our consultants with competitive compensation and benefits
Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!