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Lead -L2 support engineer IRC111711

Job IRC111711
Location US - San Jose
Designation Specialist Engineer
Experience 5-10 years
Function Engineering
Skills Azure, Azure Cosmos DB, Azure HDInsight, DataDog, dynatrace

Description

 
Azure L2 support 
 

Requirements

    Skills required
    • Should be well versed in Azure cloud resources- VM,HDI Cluster,AKS,Cosmos DB,Blob storage,ALB,Traffic Manager,Vnet,App service plan,Webjobs
    • Experience in monitoring tools such as Dynatrace, Application Insights,DataDog
    • Well versed in logs analysis of various application, App server ,Loadbalancer logs
    • Good experience in IIS server, Nginx, understanding of Nginx.conf file, Nginx as side-car
    • Exposure to Microservices environment
    • Exposure to Kubernetes,Openshift cluster,Nodes/pods management, Docker containers
    • Well versed in using Azure portal
    • Know about Azure security center,Configuration, JIT enablement of VMs
    • Exposure in Patching, installation, License management, Cloud resources utilization, billing of resources on Azure
    • Exposure in maintenance of core tools such as Jenkins, Chef, Monitoring tools, related to their uptime
    • Well versed with Availability %, uptime
    • Diagnosis & troubleshooting skills in case of production problems
    • Exposure to JIRA service desk, incident management, problem management

Job Responsibilities

    Job Description:
    • Responsible for the availability and health of Infrastructure, networks, applications, and tools in environments under support; critical (prod, stage) and non critical (Dev,QA).
    • Drive and participate in tasks related to identifying and troubleshooting tool, infrastructure, network and application issues, their root cause, their short/long term resolution and/or escalation.
    • Responsible for root cause analysis and stakeholder communication.
    • Responsible for daily health, availability and status reports
    • Responsible for follow up and driving Risk Management
    • Responsible for follow up and driving Problem Management
    • Responsible for ensuring process compliance, responsiveness and follow up on open tickets, and SLA compliance.
    • Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.
    • Responsible for driving increased automation and monitoring to reduce risks to the systems and also a shift left strategy
    • Should be able to drive Platform Management activities (certificate upgrades, patching, hardware upgrades etc
    • Should be able to drive daily and weekly status meetings with client and other stakeholders
    • Must have hands-on in all L2 tasks and activities, and in troubleshooting
    • Must have understanding, exposure & experience in handling, supporting or managing SRE team
    • Must have skill in providing SIPs to the customer and drive them  

We Offer

Exciting Projects:Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.

Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.

Excellent Benefits:We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.

Apply Now

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    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com