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SiteOps engineer IRC127590

Job IRC127590
Location US - USA
Designation Software Engineer
Experience 5-10 years
Function Engineering
Skills .net, AWS, Azure, c++, DevOps, Git, IIS, S3, SQL, XML

Description

About this Opportunity
The Site Reliability Engineer role will be responsible for providing technical support for our platform
solutions and services. This role is expected to work closely with the required development, enterprise
infrastructure, and internal business team (or external customers) to resolve and escalate production
support incidents where necessary.

How You Contribute to Our Vision: Key Responsibilities
As a Site Reliability Engineer on our SiteOps team, you’ll be part of a group that’s intensely focused on
our customers and the health of our solutions. Whether it’s incident management, production support,
advanced monitoring, or mentoring, SREs provide the foundation for issue triage and speedy resolution
with a continuous improvement mindset.

You will:
 Serve as a Tier 2 to escalation point for reported issues..
 Research problem tickets to address data, setup, and code issues to provide responsive
correction of issues.
 Assist in prioritization of enhancement and defect resolution.
 Monitor automated system alerts, log files, and other monitoring tool outputs.
 Design and develop emergency patches to address critical production issues.
 Manage third-party components used in the different Digital Commerce Solutions.
 Perform administrative functions for application software.
 Assist in providing support by participating in weekly on-call rotation.
 Interact with internal business customers, operation personnel, and development groups in
troubleshooting and correction of issues.
 Manage the development, quality assurance, and production application environments, working
closely with operations personnel to honor application Service Level Agreements (SLA).
 Perform root cause analysis on issues that lead to the implementation of processes to prevent
repetitive problems.
 Conduct analysis on issues that lead to the implementation of processes to prevent repetitive
problems.
 Maintain knowledge base documentation.
 Work on projects to better improve the Production Support model and processes

Requirements

    Minimum Requirements
     Bachelor’s degree in computer information systems preferred.
     4+ Years Software Engineering with a focus on problem resolution and platform optimization;
    SRE.
     Ability to read/write/configure code using modern design techniques to automate various
    platform capabilities
     Background building and managing end-to-end services surfacing telemetry and stitching
    together long-running business processes
     Experience with enabling and managing cloud services, usage, and optimizations
     Experience with resilience modeling (FMEA, MTTR) and the ability to automate simulation of
    service outages for platforms
     Ability to work with service teams and own Live Site Reviews and corrective action plans
     Excellent knowledge of a scripting language; Ruby, Python, and/or .Net Core
     Experience working on an Azure-based, cloud-native infrastructure and managed services,
    including App Services, SQL Azure, and containers
     Experience with Docker in a production environment including container orchestration (e.g.,
    Nomad, Mesos, Kubernetes, etc.)
     Knowledge of configuration management systems like Ansible, Chef or Terraform
     Experience with infrastructure as code (Terraform or CloudFormation)
     API Technologies Swagger, Rest API, JSON, JWT, OAuth
     Good knowledge of managing data disks, Storage for Windows in both on Azure and On-Prem.
     Good knowledge of Windows Cluster configuration and troubleshooting.

    Good experience in Developing PowerBI reports.

Job Responsibilities

    About You: Skills and Attributes

    Candidates should have experience with many of the following:
     You have solved multiple problems by writing and documenting exceptional script solutions.
     You have extensive experience automating solutions to identified issues/bugs/anomalies. You
    have a passion for replacing manual processes with efficient and concise automated solutions.
     You have been responsible for running critical services that multiple customers depend upon.
    You understand the importance and impact that operational optimization can have on a product
    and the positive ripple effects that it can have across an entire organization.
     You believe CI servers, push-button deploys, time-series datastores, metrics dashboards, and
    centralized logging are not just “nice to haves,” they are critical pieces of infrastructure that
    rapidly pay for themselves. You are familiar with the tool-space and can suggest products in
    each of these areas.
     You are empathetic: You take others’ opinions into account and clearly communicate your
    thoughts to reach technical solutions quickly.
     You consider it necessary to understand and appreciate your customers and enjoy seeing your
    work improve the work of others.
     Mentorship and a Servant/Leader mentality
     Experience in automation, specifically related to deployment, recovery, or other manual
    processes.
     Experience using telemetry to understand throughput, limitations, and constraints in a service.
     Strong problem-solving skills and passion for solving hard problems as part of a team and by
    individual investigation.
     Experience in defining cost per transaction or per user, based on service configurations.
     Experience with REST APIs, JSON, and exposure to container-based technologies.
     Good understanding of SOA principles, Web Services and messaging technologies.
     Experience supporting zero fault-tolerant, scalable, and high-volume systems applications in
    .NET.
     Experience designing and developing complex .NET, C++, IIS applications.
     Experience in SQL Server 2012, Transact SQL, Stored Procedures.
     Strong experience with Agile development incorporating Continuous Integration and continuous
    delivery, utilizing technologies such as GIT, TFS/Azure DevOps, Sonar, Junit, Dynatrace, Redis
     Great analytical skills and ability to think on the feet and work under pressure.
     Deep understanding of XML parsing and XML schema design.
     Strong Windows/Unix platform skills and understanding of network, storage, tiered application
    environments, and security.
     Excellent interpersonal skills along with effective communication (both written and verbal) skills.
     Ability to solve complex systems and database environment issues.
     Knowledge of Splunk, Graylog, Dynatrace, Application Insights or equivalent monitoring tools.
     Experience with performance tuning of applications and use of load testing tools such as JMeter,
    LoadRunner, etc.
     Experience analyzing .Net thread/heap dumps

    AWS services such as S3, Lambda, SQS, SNS, EC2, EKS,

We Offer

Exciting Projects:Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.

Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.

Excellent Benefits:We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.

Apply Now

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    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company, is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company, is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic, a Hitachi Group Company, is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Apply” button below. More details on how we process your personal data and what are your rights can be found in EU & UK Recruitment Privacy Notice. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic, a Hitachi Group Company your consent to process your personal data for the purpose of this recruitment process, press the “Apply” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU & UK Recruitment Privacy Notice. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com