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SRE/Production Support Manager (US Eastern Timezone: UA) IRC230122

Job IRC230122
Location Croatia - Zagreb
Designation Team Lead
Experience 3-5 years
Function Engineering
Skills Project Management, REST, Software Development, Technical Documentation
Work Model: On-Site/Office, Hybrid


Customer is one of the biggest companies on the market of home entertainment consumer electronics devices that strives to provide their clients with high-quality products and services.

This position collaborates with a geographically diverse team to develop, deliver, and maintain the backend systems for digital subscription and transactional products across the Customer’ SVOD portfolio. As a member of a team including developers with a range of specialties, as well as dedicated QA team members, this role requires familiarity with backend services, microservice, API design and development.


  • Excellent communication skills and cross-team collaboration
  • Desire and ability to work in US Eastern Timezone
  • Proactive and intiative in problem solving
  • Getting things done
  • Solid knowledge of SOA and integration of the distributed systems
  • Solid knowledge and experince of SDLC
  • Technical background in software development is highly desirable (JavaPythonSQLAmazon CloudJSSwiftKotlin)

Would be a plus:

  • Media and video distribution domain experience
  • YouboraAmplitudeNew Relic experience

Job Responsibilities

  • Provide Incident management support to all teams
  • Support engineering teams with triage and troubleshooting
  • Act as point person for production issues, incidents, or questions
  • Create runbooks and action plans for the various types of incidents and production requests
  • Work with engineering teams to create process around production requests
  • Provide reporting and data on incidents and requests
  • Use Jira and Confluence to track and document incidents and requests
  • Must take initiative and communicate well with all levels
  • Ensure high availability and lead disaster recovery when needed
  • Troubleshoot issues, provide root cause analysis and build a knowledge database for known issues and fixes
  • Participate in planning and executing Maintenance, Outage Management, and Problem Management
  • Continuously improve SRE tools, processes, and procedures
  • Should have enough technical skills to be able to help troubleshoot as well as learn/understand our systems over time

We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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