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973 件以上の募集職種

973 件以上の募集職種

Senior Analyst WFM IRC240658

仕事No. IRC240658
勤務地 India - Gurgaon
役職 Senior Analyst
経験 3-5 years
職種 Content Engineering
スキル Excel, SQL
Work Model: On-Site/Office

職種概要

Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules’ firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.

必要条件

– 4+ years in Workforce management.Any web analytics and optimization tools like PowerBI, Looker Data Studio, Tableau
– Genesys PureCloud Configuration and WFM
– Strong analytical and problem-solving skills
– Excellent interpersonal skills.
– Knowledge of data management systems, Like SQL, Athena, Datahoot Etc.
– Proper understanding of Python/RStudios to create algorithms.
– Proper understanding of the basic function of WFM, RTA, Scheduling, and Forecasting.
– Proper understanding of the Python libraries, which include but are not limited to Pandas, Pyexcel
– Proper Understanding of Short-Term, Long-Term Forecasting.
– Proper understanding of forecasting methodology, including time series, SARIMA, ARIMA, and SARIMAX, as well as VARMA forecasting algorithms.
– Work on the RCA and on the Post Morteum Analysis.
– Analyze Schedule Performance.
– Analyze forecast accuracy and create prediction models to enhance the forecasting accuracy.
– Good hands-on experience with Excel, Power Querry, and Mail Merge.
– Availability & Hours of Operation:- 24X7 availability.


職務内容

– Perform innovation/ deep dive analysis to provide insights to the Client on trending or metric attainment.
– Responsible for generating, maintaining & publishing metrics reports for Key Service Levels and Critical Service Levels and providing data to validate the achievement of both.
– The reporting requirement is subject to change based on business priorities.
– Publish all daily reports for the Client as per the agreed timelines every day
– Publish all weekly reports as per the agreed timelines.
– Publish all intervalhourly reports on time.
– Publishing Schedules, on a Weekly/Monthly/Quarterly basis.
– Working with Different stakeholders Internal and external for smooth business operations.
– Work on the schedules for better scheduling accuracy.
– Analyze past historical trends and volume and create a prediction model based on Pyflux, KATS Etc.


私たちが提供するもの

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

GlobalLogicについて

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

今すぐ申し込む

The gender information on this form helps us understand the makeup of our applicant pool in this key area, and to continuously improve our efforts to make our workforce more inclusive.
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