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Content Testing Lead IRC222480

Job: IRC222480
Location: India - Gurgaon
Designation: Lead
Experience: 5-10 years
Function: Content Engineering
Skills: Allocation Management, Communications, openai
Work Model: On-Site/Office

Description:

We offer:

  • Interesting and challenging work in a large and dynamically developing company
  • Exciting projects involving the newest technologies
  • Professional development opportunities
  • Excellent compensation and benefits package, performance bonus program
  • Modern and comfortable office facilities

Requirements:

Experience:

  • At least 3 years of leadership and management experience, with a proven track record of success
  • Very strong expertise in Google Sheets & Slides
  • Experience in process training design and delivery

Job Description:

  • Leadership and Management:
  • Lead a team of professionals to achieve departmental goals and targets
  • Provide guidance, coaching, and mentorship to team members
  • Conduct regular performance evaluations and provide constructive feedback
  • Foster a positive and productive work environment
  • Process Training and Quality Assurance:
  • Design and deliver process training sessions for new hires and existing team members
  • Ensure team members adhere to quality standards and guidelines
  • Conduct regular quality audits and provide feedback for improvement
  • Curriculum Development and Management:
  • Develop and manage training curriculum for ongoing skill enhancement
  • Stay updated with industry trends and best practices in training and development
  • Communication and Customer Service:
  • Answer team member questions, address team member problems, and oversee team member work for quality and guideline compliance
  • Support team manager and perform management duties as required
  • Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints

Technical Expertise:

  • Demonstrate expertise in Google Sheets & Slides for data analysis and presentation purposes
  • Ability to label multi data formats (Image, Video & Text) accurately
  • Experience with Model-Based Labeling & Annotation techniques
  • Familiarity with Masked Images Generation tools for Single and Multiple Inputs
  • Project Planning and Management:
  • Plan, strategize, and manage projects independently
  • Collaborate with Content Data Experts to produce high-quality data for analysis and decision-making
  • Ensure data labeling & annotation tasks are completed efficiently and accurately

 

Skills and Qualifications:

  • Excellent written and verbal communication skills, including public speaking
  • Attention to detail is a must
  • Quick learner with a proven ability to lead and develop a team
  • Creative problem-solving and analysis skills
  • Experience in client communication would be an added advantage

Job Responsibilities:

Job Responsibilities:-

Lead a Team of Specialists:

  • Manage a team of specialists working on data initiatives
  • Identify and leverage individual strengths within the team for optimal performance

SLA, KPIs, and Project Management:

  • Ensure adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators)
  • Effectively manage projects, timelines, and deliverables

End-to-End Operations Management:

  • Manage end-to-end operations including people management, process management, and handling escalation queues
  • Plan for shrinkage and attrition, and forecast staffing needs and workload volumes

Team Development:

  • Build and optimize team structure.
  • Recognize leadership potential and develop enhanced skill sets within the team

Data Delivery and Quality:

  • Ensure timely delivery of new transit data while maintaining high-quality standards
  • Design and optimize processes to improve efficiency and output quality
  • Provide ongoing feedback on tools and processes

Reporting and Metrics Development:

  • Generate regular reports on departmental growth and performance
  • Develop metrics to measure departmental growth and performance

Training and Development:

  • Develop and deliver training curriculum for teams in the Gurgaon office
  • Coordinate with other Team Leads across the Content Sourcing team for effective collaboration

Project Management:

  • Manage projects as required, ensuring successful completion within deadlines and budget
  • Recruitment and Evaluation:Assist in the evaluation of candidates during recruitment processes.

Performance Improvement:

  • Guide and motivate the team for performance improvement
  • Implement strategies to manage bottom quartile performance effectively

Process Improvement and Problem Solving:

  • Drive process improvement initiatives to enhance customer experience.
  • Conduct Root Cause Analysis (RCA) and lead problem-solving forums when necessary.

We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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