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IT Service Desk Engineer IRC175089
| Job: | IRC175089 |
| Location: | Germany - Berlin |
| Designation: | Engineer |
| Experience: | 1-3 years |
| Function: | IT Infrastructure |
| Skills: | Active Directory, Hardware Support, Linux, MacOS, Systems Administration |
Description:
We are looking for a Service Desk Engineer to join our team in Berlin.
Yes, you will be facing difficult infrastructure tasks and spend hours going through technical manuals and specifications to solve them. Yes, you will be dealing with demanding internal clients asking the same question over and over again. Yes, it is possible you will start every conversation with “have you created a ticket” or “have you tried turning it off and on again”? We won’t deny it, that is the truth!
But, at the same time, we guarantee that you will play a significant role in the most important aspect of our job – providing the best software to our clients all over the world. What is more, you will have an opportunity to learn from the best IT engineers and share knowledge with 28 000 GlobalLogic experts.
And in the end – you will work with the best and one and only team of amazing IT specialists – full of humor and openness, just waiting to play a prank on you on every possible occasion!
If you are ready for this – join us!
Requirements:
- At least 1 year experience on IT Service Desk Engineer position or similar
- Network and mail troubleshooting skills
- Network knowledge (topology, ACL, router, switch, proxy, routing)
- Performing basics operations in ActiveDirectory (users, groups, and computers), DHCP (leases & reservations), DNS (nslookup, entries modification)
- Experience with end user hardware/software problem solving
- Experience with Windows 10
- Excellent customer service skills
- Good communication skills to build business relations with Management / Employees /Colleagues
- Ability to work in a team
- Communicative level of English (B2+) – both spoken and written
- Fluent German
Nice to have:
- CCNA Course
- Experience and knowledge of Linux, MacOS
- Experience with Windows Server services (print server, WDS etc.) troubleshooting
Job Responsibilities:
- Provision of the first and second line of on-site and remote support for end users (software and hardware)
- Providing support for office equipment and conference rooms (projectors, printer, etc.)
- Registration and task management in the ticketing system (Jira)
- Preparation and implementation of user equipment at the workplace
We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home.
Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professinal goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.
Excellent Benefits:We provide our employees with competitive salaries, accident Insurance, sick leave payment and referral bonuses.