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IT ServiceDesk Engineer IRC193611

Job: IRC193611
Location: Poland - Szczecin
Designation: Engineer
Experience: 1-3 years
Function: IT Infrastructure
Skills: Active Directory, DHCP, DNS
Work Model: On-Site/Office


We are looking for a Service Desk Engineer to join our team in Szczecin!

Yes, you will be facing difficult infrastructure tasks and spend hours going through technical manuals and specifications to solve them. Yes, you will be dealing with demanding internal clients asking the same question over and over again. Yes, it is possible you will start every conversation with “have you created a ticket” or “have you tried turning it off and on again”? We won’t deny, that is the truth!

But, at the same time, we guarantee that you will play a significant role in the most important aspect of our job – providing the best software to our clients all over the world. What is more, you will have an opportunity to learn from the best IT engineers and share knowledge with 27000 GlobalLogic experts.

And in the end – you will work with the best and one and only team of 12 amazing IT specialists – full of humor and openness, just waiting to play a prank on you on every possible occasion!

If you are ready for this – join us!





Job Description

  • At least one year experience in the same and similar position
  • Basic network troubleshooting skills
  • Performing basics operations in ActiveDirectory (users, groups, and computers), DHCP (leases & reservations), DNS (nslookup, entries modification)
  • Basic mail troubleshooting skills
  • Experience with end user hardware/software problem solving and troubleshooting
  • Experience with Windows 10 troubleshooting
  • Experience in customer service
  • Good communication skills to build business relations with Management / Employees /Colleagues
  • Ability to work in a team and under customer pressure
  • Intermediate knowledge of English

Nice to have:

  • CCNA Course
  • Experience with Linux, MacOS troubleshooting
  • Experience with Windows Server services (print server, WDS etc.) troubleshooting

Job Responsibilities:

  • Provide 1st and 2nd line onsite and remote support for end users (software & hardware)
  • Provide support for office and meeting rooms equipment (projectors, printer etc.)
  • Registry and manage tasks in ticketing system (Jira)
  • Prepare and deploy user workplace equipment
  • Take part in internal IT Projects

We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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