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Platform Support Engineer IRC163212
| Job: | IRC163212 |
| Location: | Argentina - Buenos Aires, La Plata, Mendoza |
| Designation: | Senior Software Engineer |
| Experience: | 3-5 years |
| Function: | Engineering |
| Skills: | IT Infrastructure Planning and Management, System Integration, XML |
| Remote | Yes |
Description:
The Platform Support Engineers’ responsibilities are threefold:
(1) Perform daily administration and general monitoring to keep the applications within their portfolio running well.
(2) Troubleshoot and resolve escalated issues in a timely manner.
(3) Develop and leverage expert-level knowledge of supported applications and platforms
(4) Provide architecture guidance, assist with integration effort, provide implementation support to project teams and business units.
Our Platform Team owns applications and platforms in the portfolio, with equal responsibility over both the present and future states.
Requirements:
Minimum of 3 years of IT platform/application support experience including demonstrated ownership and decision-making
Experience in vendor management
Application knowledge of one or more of the following: CRM (Salesforce), Finance applications (Infor SUN, Coupa), Hospitality systems (Oracle Opera), POS Sales systems (Oracle Simphony), HR/Payroll systems (UltiPro/UKG), Service desk (Zendesk), 3 rd party reservation system (Synxis)
Experience integrating platforms and maintaining / troubleshooting integration
Excellent communication, organization, and presentation skills
Data-driven mindset, using data to make informed decisions
Integration experience with EDI or cXML
Ability to effectively communicate complex concepts across all levels
Ability to travel 10% of time
Hospitality experience a strong plus
Bachelor’s degree; STEM (science, technology, engineering, or mathematics) preferred
Preferences:
CRM, Zendesk, Finance IT Support
Job Responsibilities:
Perform daily administration of managed applications, including but not limited to health monitoring, log inspection, capacity planning, and performance tuning. Automation of many of these tasks is strongly encouraged.
Monitor incident queues dedicated for managed applications, responding to tickets by severity and in accordance with agreed-upon SLAs.
Participate in project tasks related to supported applications, ranging from architecture and design discussions and project planning to solution development or implementation.
Vendor management as required by application, serving as the single voice of Great Wolf and holding vendors accountable for delivery of requested services.
Maintain a roadmap of supported application future state, inclusive of planned integrations, features, or enhancements.
Create and/or maintain application-specific documentation including data flow diagrams, user
training materials, data dictionaries, etc.
On-call response for critical incidents related to managed applications
Other tasks as assigned by management.
We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.