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Wireless Products Field Support Engineer IRC150783
| Job: | IRC150783 |
| Location: | India - Bangalore |
| Designation: | Associate Consultant |
| Experience: | 3-5 years |
| Function: | Engineering |
| Skills: | DIAMETER, GPP protocols, SIGTRAN, Telecom-Wireless |
Description:
Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules’ firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.
Requirements:
• Hands on experience in Wireless Network Elements on the core network and RAN products deployment and L3 Support.
• Strong experience in 3GPP protocols, SIGTRAN, DIAMETER
• Strong experience in GSM, UMTS, LTE RAN and Core Network architecture & signaling
• Strong knowledge in Virtualization is a plus
• Strong customer advocacy and relationship building skills.
• Strong technical skills.
• Strong verbal communication, project management and problem-solving skills.
• The ability to analyze and determine the most effective method of problem resolution by utilizing applicable internal resources.
• Ability to research problems and document their solutions.
• Should be ready to travel to deployments in Middle-east, Africa on short term
• Should have deployment experience, demonstrate related activities
• Knowhow of STP, DIAMETER INTERFACE NODE is added plus
Preferences:
RF Planning And Optimization
Job Responsibilities:
• Drive customer satisfaction by expediting the resolution of all service issues by conducting bug analysis, reproduction work and engaging external and internal resources as required.
• Proactively escalate customer issues and work with Engineering to assign appropriate priority.
• Providing high quality technical support to the Operations team.
• Provide Expert Level Wireless product Knowledge Expertise and Hands on Training
• Provide onsite support.
• Complete a formal root cause analysis for resolved issues at customer request.
• Provide best effort support for customers
• Retain ownership of customer issue from creation to closure.
• Integration and acceptance test strategy
• Execution of First Office Availability on the releases.
We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!