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Operations Engineer (L2) IRC202831

Job: IRC202831
Location: Ukraine - Kyiv
Designation: Software Engineer
Experience: 3-5 years
Function: Engineering
Skills: Billing systems
Work Model: Remote


Support billing systems for one of middle east mobile service provider


BS in Computer Science or similar field
3+ years experience
Proven work experience as a Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Unix environments and knowledge of shell script
Hands-on experience with Oracle DB and knowledge of PL/SQL
Hands-on experience with Apache Tomcat, Java applications and knowledge of XML/HTTP
Hands-on experience with Logging and Monitoring solutions such as ELK
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal

Job Responsibilities:

Maintain essential IT operations, including operating systems, applications and software
Handle mission-critical IT tasks and system improvements
Handle monitoring alarms and system faults
Coordinate with L1 teams in order to understand the root cause of the problem
Handle and manage incidents
Record, track, and document the problem solving process including actions taken through to the final resolution, within the SLA frame
Communicate with users through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service.
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Deploy planned releases and patches for the applications
Perform file backup for systems
Prepare accurate and timely reports
Ability and willingness to quickly learn new technology and software


What We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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