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[PS] L1 Support engineer IRC225415

Job: IRC225415
Location: Slovakia
Designation: Software Engineer
Experience: 3-5 years
Function: Engineering
Skills: Database Administartion, MSSQL, T-SQL
Work Model: Remote


PS EMR & CM team is exploring options to reduce cost, manage attrition and bring scalability in L1 support for ICCA and other software solutions. This workstream is currently managed through PS internal resources operating from high cost region. GL is providing a solution to address this need.

Wage: From 2450 € gross monthly. Final salary will reflect your skills and experience





  • 24X7 support for L1 services for ICCA
  • Team members to be based in Europe
  • Comply with GDPR requirements
  • German language speaking team
  • Work with L2 and cross functional teams
  • Documentation, Compliance requirements

For a PS ICCA L1 Support technician, proficiency in MS SQL is essential due to its integral role in managing and troubleshooting database-related issues. The required skill-set competency for MS SQL should include:

  • Database Administration: Ability to perform basic database administration tasks such as installation, configuration, and maintenance of MS SQL Server instances.
  • Querying and Scripting: Proficiency in writing and executing SQL queries for data retrieval, manipulation, and reporting. Knowledge of scripting languages like T-SQL for automation tasks and stored procedures.
  • Performance Tuning: Understanding of performance optimization techniques including index optimization, query optimization, and database tuning to ensure optimal database performance.
  • Backup and Recovery: Knowledge of database backup and recovery procedures to safeguard data integrity and ensure business continuity in case of system failures or disasters.
  • Security Management: Understanding of database security principles and best practices for implementing user authentication, authorization, and encryption to protect sensitive data.
  • Monitoring and Maintenance: Familiarity with monitoring tools and techniques to proactively identify and resolve database issues, as well as performing routine maintenance tasks such as database health checks and data consistency checks.

Job Responsibilities:

  • Response and Resolution for L0 support requests with 24X7 coverage
  • Work with L2 team for escalations and resolutions that require additional support
  • Documentation management to meet internal & external compliance requirements

What We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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