Job Search
We can help you build an exceptional career
Language Coach – Adobe Commerce Support IRC241414
| Job | IRC241414 |
| Location | India - Gurgaon |
| Designation | Senior Trainer |
| Experience | 3-5 years |
| Function | Content Engineering |
| Skills | Communications, Microsoft Office, Quality Audit |
| Work Model: | On-Site/Office |
Description
We are looking for Language Coach to train the employees in soft skills.
Requirements
We are seeking a dedicated and detail-oriented Language Coach with over 4 years of experience. This role is a blend of language coaching and quality auditing, ensuring high communication standards and service quality across teams. The ideal candidate will be responsible for training and developing team members on language and communication skills, while also auditing interactions (calls, emails, chats) for quality assurance and providing constructive feedback.
Language Coaching:
- Conduct training sessions and workshops on language proficiency, communication etiquette, and soft skills.
- Develop customized learning programs to enhance language capabilities and overall communication effectiveness.
- Provide ongoing coaching and feedback to team members on grammar, accent, tone, and overall communication.
- Monitor individual progress and performance, setting language improvement goals.
- Use various training methods, including live coaching, video, role-playing, and group discussions.
Quality Auditing:
- Conduct regular quality audits of interactions (voice, email, chat) to ensure adherence to communication standards and protocols.
- Analyze and score interactions based on established quality parameters (accuracy, grammar, tone, customer handling, etc.).
- Identify gaps in performance and suggest actionable improvement strategies.
- Collaborate with team leaders and operations to ensure audit findings translate into performance improvements.
- Generate detailed quality audit reports and present findings to senior management.
Feedback and Reporting:
- Deliver constructive and effective feedback in a supportive manner to help team members enhance their language and communication skills.
- Track and report on the progress of individuals and teams regarding language proficiency and interaction quality.
- Design and implement quality improvement initiatives and communication workshops based on audit results.
Job Responsibilities
Skills and Competencies:
- Strong Communication: Excellent verbal and written communication skills with a deep understanding of phonetics, grammar, and language structure.
- Attention to Detail: Meticulous approach to language quality, ensuring even minor issues are addressed.
- Analytical Thinking: Ability to analyze interactions and spot trends in language use, communication patterns, and areas of improvement.
- Training Ability: Expertise in coaching and training individuals and teams, with a focus on language enhancement.
- Interpersonal Skills: Strong ability to work with diverse teams and provide constructive feedback.
- Quality Control: Experience with quality monitoring systems and processes, with the ability to deliver clear feedback based on audits.
- Problem-Solving: Ability to quickly identify communication challenges and propose effective solutions.
Requirements:
- Experience: 4+ years of experience as a Language Coach, Communication Trainer, Quality Auditor, or corporate training environment.
- Education: Bachelor’s degree.
- Language Skills: Excellent command of English, both spoken and written. Knowledge of additional languages is a plus.
- Certifications: Certifications in Language Training, Quality Management, or similar would be an added advantage.
We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!