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Service Delivery Lead IRC117130

Job IRC117130
Location Germany - Cologne
Designation Team Lead
Experience 5-10 years
Function Engineering
Skills Project Management, Requirements analysis

Description

We are looking for a Service Delivery Lead to join our customer’s Service Delivery Team to deliver operational ready solutions for their customers.

The Service Delivery Lead position will play a key role in the growth and expansion of our customer’s solution offering. You will work with multiple internal teams and the solutions architects to establish strong customer relationships and improve services to maintain customer satisfaction. You may perform technical tasks, such as troubleshooting technical issues and may perform administrative tasks, such as managing team performance and controlling service quality. However, the main tasks of a Service Delivery Manager include managing customer projects, fixing reliability issues, tracking service metrics, and leading the Service Delivery Team.

Requirements

    • Good planning and organizational skills
    • Excellent leadership and customer service and skills
    • Excellent communication skills
    • Strong interpersonal skills and attention to detail
    • Strong analytical skills and the ability to interpret information from numerous sources
    • Good computer skills and the ability to use business support software

Job Responsibilities

    • Maintaining positive relationships with internal stakeholders.
    • Review customer orders and plan and coordinate delivery activities
    • Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
    • Analyze and troubleshoot delivery issues in a timely fashion.
    • Report delivery status to customers and develop required delivery documentations.
    • Assessing customer feedback and using your creativity to establish, improve, and refine services.
    • Establish and refine the delivery processes (for example onboarding new clients, releases, change management) with the goal of streamlining these processes and procedures to ensure that each customer gets the same great product experience from the initial stage.

We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off on your birthday.

Professional Development:We provide continuing education classes, professinal certification and training (technical, soft skills, language, and communication skills) to help you realize your professinal goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

Fun Perks:We want you to love where you work, which is why we cater breakfast daily and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.

Apply Now

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    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/