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Product Support Engineer IRC117006
| Job: | IRC117006 |
| Location: | Ukraine - Kyiv, Lviv, Mykolaiv, Kharkiv |
| Designation: | Junior Engineer |
| Experience: | 1-3 years |
| Function: | Product Support |
| Skills: | Networking, System Support, Windows |
Description:
Company helps safeguarding your world. With a portfolio of Physical Security and Enterprise Incident Management solutions, we work as trusted partners to hundreds of customers around the globe ensuring security, safety and business operations continuity.
Company solutions includes video management, video and data analytics, and PSIM/ Situation Management solutions that are deployed in financial institutions, transportation agencies, airports, seaports, utility companies, city centers, and to secure many of the world’s highest-profile public events.
Requirements:
- Experience working as customer support engineer or deployment engineer
- Basic Knowledge of MS SQL
- Networking fundamentals knowledge (TCP/IP, HTTP/HTTPS, SSL/TLS protocols, LAN, WAN, VLAN). (Cisco CCNA certification is a plus)
- Experience with virtualization software VSphere (VMWare) is a plus
- Experience working with NetSuite/Salesforce/Jira or other support cases software is a plus
- Fluent in English is a must
- Willing to be on call 24/7 available roughly a week per 6 weeks
- Self-learning ability, self-motivated and team player
- Well organized, good communication skills and reporting
- Representativeness & strong customer facing skills
- Excellent interpersonal capabilities
- Demonstrated problem solving, troubleshooting and analytical skills
Preferences:
SQL
Job Responsibilities:
- Travels abroad
- Deploy software on-site or remotely
- Own / handle and lead the resolution process for the cases raised by our customers
- Ability to perform log level analysis
- Handle the communication between R&D and Customer
- Constant monitoring on the case status
- Communicate with customers directly via telephone and e-mail in a professional manner and send regular updates until the case gets resolved
- Ensure customers are satisfied Prior closing the case
- Prepare RCA & submit to customer for critical cases (if required)
Company is seeking to hire an experienced services team engineer to join our Deployment and Support team.
If you want to take part in resolving complex integration issues, deploy and configure the company’s Physical Security and Incident Management software worldwide, help and train our customers from the world’s leading enterprises to secure their business and build and get most of our products, this is the job you’ve been looking for!
What We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.
Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.
Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.
Excellent Benefits: We provide our consultants with competitive compensation and benefits
Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!
About GlobalLogic
GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.
Headquartered in Silicon Valley, GlobalLogic unites over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred company by both global HR consulting firms and local boards. By creating an environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our consultants to achieve both their professional and personal goals.
At GlobalLogic, we make amazing products — and careers.
