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Product Support NOC Specialist IRC238562
| Job: | IRC238562 |
| Location: | Ukraine - Lviv |
| Designation: | Engineer |
| Experience: | 1-3 years |
| Function: | Product Support |
| Skills: | DataDog, JIRA, Kibana, QA |
| Work Model: | Remote, Hybrid |
Description:
- You are a person who loves watching tables, review that everything works.
- You were a spider in your previous life and you hate it when some thread does not work.
- You love finding any issues in the system and drilling in the issues as far as you can.
- You enjoy working in untypical hours. [ Night shifts ] [ Early morning shifts ]
- You feel that you can make streaming services work seamlessly. By addressing issues as fast as you can.
- Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken.
Requirements:
– At least 2-year experience in a similar position (NOC/Tech Support/System administrator or relevant experience etc.)
– Good English language skills (at least intermediate spoken and written level)
– Strong experience with ticketing, troubleshooting
– Jira, Kibana, Datadog knowledge
– Networking understanding
Good to have:
– Automation scripting, and tech support skills
– Cloud computing
– Web applications and servers architecture understanding,
– HTTP, REST API Monitoring tools and principles
Job Responsibilities:
6 AM to 2 PM (or 2PM to 10PM) Monday-Sunday shifts in total 30-40 hours per week.
During your shift you will be responsible for monitoring in not regular workin hours [ could be shifts 8-12 hours on weekends and in night time ]
– Content streaming tools for any issues.
– Content delivery tools for any transcoding issues
– 3-d vendor tools or integration work seamlessly
– Review content and provide your feedback on the content you watched while you have not activities on the board monitoring.
What We Offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.