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IT Service Desk engineer IRC118435

Job: IRC118435
Location: Ukraine - Kharkiv
Designation: Engineer
Experience: 1-3 years
Function: IT Infrastructure
Skills: Application Support, IT Support, Linux, MacOS, Systems Administration, TCP/IP, WiFi, Windows

Description:

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.
Headquartered in Silicon Valley, GlobalLogic employs over 20,000 designers and engineers across the globe.
At GlobalLogic, we make amazing products and careers.

Requirements:

    • This position requires solid background in end-user support, consulting, and excellent customer service skills.
    • Knowledge of OS-s: Windows, *nix, MacOS.
    • Knowledge in administration and configuration of AD, DNS, DHCP.
    • Ambition to learn new systems, procedures, techniques in a short period of time.
    • Willingness and ability to plan and perform tasks before the deadline.
    • Successful candidates must have the ability to work independently or within an existing team of IT professionals.
    • End-user support is common, so excellent communication skills are a must.
    • Intermediate level of writing, reading and speaking English is a must.

Responsibilities:

    Respond to support requests and questions related to hardware or applications, diagnosing equipment and configuration issues on desktops and laptops.

    • Install, configure and upgrade operating systems and software, using standard business and administrative packages.
    • Configure network links
    • Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems.
    • Ownership, monitor and track assigned requests in incident management system. Work closely with end-users to resolve specific problems. Ensure that all requests are completed in a timely manner.
    • Maintain high level of end-user satisfaction.
    • Document resolutions for future reference.
    • Perform other duties of a similar nature or level (hardware inventory or equipment commutation during working places movements, prepare and install standard employees workstations).

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic unites over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred company by both global HR consulting firms and local boards. By creating an environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our consultants to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.

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    If you are a California resident, more details on how we process your personal information can be found in the CCPA Recruitment Privacy Notice.
    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com