{"id":102492,"date":"2025-01-14T06:33:01","date_gmt":"2025-01-14T06:33:01","guid":{"rendered":"https:\/\/www.globallogic.com\/ua\/?post_type=industries&p=102492"},"modified":"2025-01-20T11:04:35","modified_gmt":"2025-01-20T11:04:35","slug":"digital-customer-engagement","status":"publish","type":"industries","link":"https:\/\/www.globallogic.com\/ua\/industries\/mobility\/digital-customer-engagement\/","title":{"rendered":"Digital Customer Engagement"},"content":{"rendered":"\n
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Reimagining customer engagement for the Mobility industry<\/h2>\n\n\n\n
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GlobalLogic\u2019s Digital Customer Engagement solutions help mobility companies deliver personalized, seamless, impactful experiences across every touchpoint. Leveraging advanced CRM platforms, AI, and omnichannel integration, we enable direct-to-consumer sales, intuitive financial services, and innovative aftersales solutions. We\u2019re transforming the automotive customer journey, empowering businesses to strengthen loyalty, optimize processes, and unlock new revenue streams.<\/p>\n<\/div><\/div>\n\n\n\r\n\r\n

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How we help<\/div>\r\n

Redefining customer journeys for loyalty and profit<\/h2>\r\n <\/div>\r\n
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We empower mobility companies to craft seamless digital experiences that redefine every stage of the automotive customer journey. Our solutions\u2014spanning direct-to-consumer sales, personalized interactions, and predictive aftersales platforms\u2014drive operational efficiency, enhance customer loyalty, and unlock measurable business growth.<\/p>\r\n <\/div>\r\n <\/div>\r\n

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Our capabilities <\/div>\r\n
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Innovative digital solutions for a connected customer journey<\/h2>\r\n <\/div>\r\n
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GlobalLogic enables automotive companies to create exceptional customer experiences by harnessing cutting-edge technologies and data-driven insights.<\/p>\r\n <\/div>\r\n <\/div>\r\n

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Direct-to-Consumer Sales Platforms<\/h3>\r\n

Develop smooth and scalable online sales platforms for vehicles, enabling direct customer engagement, secure transactions, and real-time updates.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Digital Financial Services<\/h3>\r\n

Provide intuitive, self-serve financing options, embedded payment systems, and flexible usage-based leasing and insurance services.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Customer Journey Mapping & CRM Solutions<\/h3>\r\n

Enhance customer engagement with CRM systems, lifecycle mapping, and omnichannel platforms that provide a single view of customer interactions.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Digital Marketplaces & Resale Platforms<\/h3>\r\n

Enable seamless vehicle lifecycle management with platforms for inspections, appraisals, digital auctions, and resale services.\r\n<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Predictive Aftersales Platforms<\/h3>\r\n

Deliver predictive maintenance, immersive repair guidance, and automated aftersales solutions to improve customer satisfaction and reduce downtime.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Shared Mobility Solutions<\/h3>\r\n

Develop shared mobility platforms with user-friendly interfaces, subscription services, and map-based experiences for next-gen transportation models.\r\n<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Omnichannel Marketing Automation<\/h3>\r\n

Develop intelligent marketing platforms for personalized campaigns and lead nurturing journeys, enhancing customer acquisition and retention.\r\n<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n

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In-Vehicle Experience Design<\/h3>\r\n

Enable integrated in-vehicle apps for seamless transitions between web, mobile, and car interfaces, enhancing usability.\r\n<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Engineering automotive impact<\/div>\r\n

Our real-world impact in action<\/h2>\r\n

Explore how GlobalLogic\u2019s solutions are revolutionizing customer engagement for mobility leaders.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n

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Transforming Online Sales Processes<\/h4>\n

Developed an automated end-to-end sales platform, reducing lead leakage by 34% within three months.<\/p>\n <\/div>\r\n

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Powering Automotive Marketplaces<\/h4>\n

Enabled a leading digital marketplace with lifecycle management, auctions, and seamless customer experiences across APAC.<\/p>\n <\/div>\r\n

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Digitizing Financial Services<\/h4>\n

Created a Salesforce-based platform offering customer 360\u00b0 insights, contract management, and secure financing solutions.<\/p>\n <\/div>\r\n

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Enhancing Aftersales with Predictive Maintenance<\/h4>\n

Delivered immersive aftersales platforms with guided repair tools and real-time diagnostics for enhanced customer satisfaction.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\n\n

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Featured insights<\/h2>\n <\/div>\n <\/div>\n
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Explore fresh thinking from GlobalLogic\u2019s strategists and engineers.<\/p>\n See all<\/a>\n <\/div>\n <\/div>\n\n

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Blogs<\/div>
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\n\n GlobalLogic<\/span>\n <\/div>\n\n \n 9 May 2024 <\/span>\n <\/div>\n

\n \n How does SDV change the automotive industry and what is the role of Ukraine in … <\/a>\n <\/h3>\n
\n Cloud<\/span>Mobility<\/span> <\/div>\n <\/div>\n \n \"How <\/a>\n <\/div>\n <\/div>\n
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Blogs<\/div>
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\n\n GlobalLogic<\/span>\n <\/div>\n\n \n 8 May 2024 <\/span>\n <\/div>\n

\n \n \u042f\u043a \u0441\u0442\u0430\u0442\u0438 .NET \u0440\u043e\u0437\u0440\u043e\u0431\u043d\u0438\u043a\u043e\u043c. \u041f\u0435\u0440\u0448\u0456 \u043a\u0440\u043e\u043a\u0438 \u0442\u0430 \u043f\u043e\u0440\u0430\u0434\u0438 <\/a>\n <\/h3>\n

Oleksiy Glembytskyi, Senior Software Engineer, GlobalLogic My name is Oleksiy…<\/p>

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Blogs<\/div>
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\n\n GlobalLogic<\/span>\n <\/div>\n\n \n 29 January 2024 <\/span>\n <\/div>\n

\n \n \u0412\u0456\u0434 \u0441\u0442\u0443\u0434\u0435\u043d\u0442\u0430 \u0434\u043e Trainee-\u0441\u043f\u0435\u0446\u0456\u0430\u043b\u0456\u0441\u0442\u0430: \u0456\u0441\u0442\u043e\u0440\u0456\u044f \u0432\u0438\u043f\u0443\u0441\u043a\u043d\u0438\u043a\u0430 \u0421++ GL BaseCamp <\/a>\n <\/h3>\n

Starting a path in IT while studying at a university…<\/p>

\n Cross-Industry<\/span> <\/div>\n <\/div>\n \n \"\u0412\u0456\u0434 <\/a>\n <\/div>\n <\/div>\n \n <\/div>\n
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FAQs<\/div>\r\n
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Your Digital Customer Engagement questions, answered<\/h2>\r\n <\/div>\r\n
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Learn more about Digital Customer Engagement solutions for the Mobility industry at GlobalLogic.<\/p>\r\n <\/div>\r\n <\/div>\r\n

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    What is Digital Customer Engagement for mobility companies?<\/div><\/div>\r\n
    It\u2019s the use of advanced platforms and technologies to deliver personalized and seamless experiences across all stages of the automotive customer journey.<\/div>\r\n <\/li>\r\n
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    How does GlobalLogic support omnichannel customer engagement?<\/div><\/div>\r\n
    We design and implement CRM platforms and digital tools that integrate seamlessly across web, mobile, and in-vehicle touchpoints for a consistent customer experience.<\/div>\r\n <\/li>\r\n
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    Can GlobalLogic help with financial services for automotive customers?<\/div><\/div>\r\n
    Yes, we develop self-serve financing platforms, embedded payment systems, and flexible usage-based leasing and insurance solutions tailored to customer needs.<\/div>\r\n <\/li>\r\n
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    What are the benefits of predictive aftersales solutions? <\/div><\/div>\r\n
    Predictive aftersales platforms enhance customer satisfaction by providing real-time diagnostics, immersive repair tools, and automated maintenance alerts.<\/div>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/section>\r\n","protected":false},"author":96,"featured_media":102495,"parent":102457,"menu_order":22,"template":"","work-with-us-category":[19],"class_list":["post-102492","industries","type-industries","status-publish","has-post-thumbnail","hentry","work-with-us-category-industries"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/industries\/102492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/industries"}],"about":[{"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/types\/industries"}],"author":[{"embeddable":true,"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/users\/96"}],"version-history":[{"count":1,"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/industries\/102492\/revisions"}],"predecessor-version":[{"id":102496,"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/industries\/102492\/revisions\/102496"}],"up":[{"embeddable":true,"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/industries\/102457"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/media\/102495"}],"wp:attachment":[{"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/media?parent=102492"}],"wp:term":[{"taxonomy":"work-with-us-category","embeddable":true,"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/work-with-us-category?post=102492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}