{"id":102346,"date":"2024-12-20T11:19:57","date_gmt":"2024-12-20T11:19:57","guid":{"rendered":"https:\/\/www.globallogic.com\/ua\/?post_type=tech-capabilities&#038;p=102346"},"modified":"2025-01-18T16:21:34","modified_gmt":"2025-01-18T16:21:34","slug":"platform-management-tech-support","status":"publish","type":"tech-capabilities","link":"https:\/\/www.globallogic.com\/ua\/technology-capabilities\/platform-management-tech-support\/","title":{"rendered":"Platform Management and Tech Support"},"content":{"rendered":"\r\n<!--Home About Section -->\r\n<section class=\"home_about_block \" id=\"home-about-block_9e9823fd440c70571cdf34d4dcee0f5e\">\r\n    <div class=\"container\">\r\n        <div class=\"home_about_area\">\r\n                        <!-- <h2 class=\"home_about_head\"> -->\r\n                <h2 class=\"ind_detail_about_head\">GlobalLogic is <span class=\"blue\">transforming tech support<\/span> into a proactive, efficient, and customer-centric service using Generative AI<\/h2>            <!-- <\/h2> -->\r\n                        <div class=\"home_about_content\">\r\n                                    <p>GlobalLogic has been recognized by ISG as a Leader in digital engineering services<\/p>\n                                    <a href=\"https:\/\/www.globallogic.com\/about\/press-room\/press-release\/globallogic-recognized-as-leader-in-isg-provider-lens-digital-engineering-services-2024-u-s\/\" class=\"secondaryBtn\">Learn more<\/a>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n\n\r\n<!-- About Impact Section -->\r\n        <section class=\"impact_block  reverse   \" id=\"about-impact-block_49b201fd999ebbb2daf377987c3b7ce6\">\r\n            <div class=\"container\">\r\n                <div class=\"impact_area\">\r\n                    <div class=\"impact_content\">\r\n                        <div>\r\n                                                            <div class=\"sub_head\">How we help<\/div>\r\n                                                                                        <h2>Offering engineering-led and focused tech support services powered by AI &#038; GenAI solutions<\/h2>\r\n                                                    <\/div>\r\n                        <div>\r\n                                                            <p>We are focused on accelerating transition &#038; innovation with high quality, optimized service delivery, enabling our clients to serve their customers through Next Gen Global Tech Support Centers.<\/p>\r\n                                                                                                            <\/div>\r\n                    <\/div>\r\n                                            <div class=\"impact_image\">\r\n                            <img fetchpriority=\"high\" width=\"555\" height=\"720\" src=\"https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2025\/01\/Platform-Management-and-Tech-Support-How-We-Help-Tablet.jpg\" class=\"location_img\" alt=\"\" loading=\"eager\" decoding=\"async\" srcset=\"https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2025\/01\/Platform-Management-and-Tech-Support-How-We-Help-Tablet.jpg 768w, https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2025\/01\/Platform-Management-and-Tech-Support-How-We-Help-Tablet-225x300.jpg 225w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>                        <\/div>\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    \n\n\r\n\r\n    <section class=\"home_service_block  \" id=\"home-about-block_08935e67c4ea672eaccd06228f54434f\">\r\n        <div class=\"container\">\r\n                                                <div class=\"sub_head\">Our capabilities<\/div>\r\n                                <div class=\"section_head_with_content\">\r\n\r\n                                            <div class=\"section_head_left\">\r\n                            <h2>Platform Management and Tech Support Solutions<\/h2>\r\n                        <\/div>\r\n                                        <div class=\"section_content_right\">\r\n                                                    <p>First class tech enablement for superior customer support and experience.<\/p>\r\n                                            <\/div>\r\n                <\/div>\r\n                                        <div class=\"swiper homeServiceSlider offeringsManualSlider\">\r\n                    <div class=\"swiper-wrapper\">\r\n                                                    <div class=\"swiper-slide\">\r\n                                <div class=\"home_service_box\">\r\n                                    <div>\r\n                                                                                <h3>GlobalLogic Digital Accelerators<\/h3>\r\n                                                                                                                        <p>GlobalLogic Digital Accelerators are used to automate current services, enhancing both accuracy and reducing turnaround time.<\/p>                                                                            <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"swiper-slide\">\r\n                                <div class=\"home_service_box\">\r\n                                    <div>\r\n                                                                                <h3>GlobalLogic GenAI Workbench<\/h3>\r\n                                                                                                                        <p>The GlobalLogic Generative AI-optimized Workbench is designed for technical support representatives to accelerate support delivery while elevating the quality of every customer interaction.<\/p>                                                                            <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"swiper-slide\">\r\n                                <div class=\"home_service_box\">\r\n                                    <div>\r\n                                                                                <h3>Partner Digital Accelerators<\/h3>\r\n                                                                                                                        <p>GlobalLogic has established partnerships with industry-leading tools &#038; platforms to elevate customer service quality and to enhance the customer experience.<\/p>                                                                            <\/div>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n                    <div class=\"swiper_control\">\r\n                        <div class=\"swiper-scrollbar serviceScroll scrollbar\"><\/div>\r\n                        <nav class=\"swiper_nav\" aria-label=\"Offering Manual Slider Navigation\">\r\n                            <div class=\"swiper-button-prev service-prev\"><\/div>\r\n                            <div class=\"swiper-button-next service-next\"><\/div>\r\n                        <\/nav>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/section>\r\n\n\n\n<!-- Home Work Section -->\n    <section class=\"home_work_block  \" id=\"home-about-block_5c00b8215675b8db2d1fa74d53d4262b\">\n        <div class=\"container\">\n                                                <div class=\"sub_head\">Our Work<\/div>\n                                <div class=\"section_head_with_content\">\n                                            <div class=\"section_head_left\">\n                            <h2>Case studies<\/h2>\n                        <\/div>\n                                        <div class=\"section_content_right\">\n                                                    <p>Discover how we\u2019re engineering impact with clients around the world.<\/p>\n                                                                            <a href=\"https:\/\/www.globallogic.com\/ua\/insights\/case-studies\/\" class=\"secondaryBtn\">View all our case studies<\/a>\n                                            <\/div>\n                <\/div>\n                        <div class=\"swiper homeWorkSlider\">\n                <div class=\"swiper-wrapper\">\n                    \n                    \n                    \n                                                    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decoding=\"async\" src=\"https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2025\/02\/Web-Tablet-1.jpg\" width=\"437\" height=\"582\" \/>\n                                                                             <\/a>\n                            <\/div>\n                                                        <div class=\"swiper-slide\" id=\"post-103147\">\n                                <a href=\"https:\/\/www.globallogic.com\/ua\/insights\/case-studies\/ai-api-documentation-automation-rental-tech\/\" class=\"caseStudyCard\">\n                                    <div class=\"case_study_overlay\">\n                                        <p>\u041e\u043f\u0442\u0438\u043c\u0456\u0437\u0430\u0446\u0456\u044f \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0456\u0457 API \u0437\u0430 \u0434\u043e\u043f\u043e\u043c\u043e\u0433\u043e\u044e \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0456 GenAI<\/p>\n                                    <\/div>\n                                                                            <img alt=\"GlobalLogic\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2025\/02\/Web-tablet-768x1024-3.jpg\" width=\"437\" height=\"582\" \/>\n                                                                             <\/a>\n                            <\/div>\n                                                        <div class=\"swiper-slide\" id=\"post-103133\">\n                                <a href=\"https:\/\/www.globallogic.com\/ua\/insights\/case-studies\/ai-software-development-automation-energy-tech\/\" class=\"caseStudyCard\">\n                                    <div class=\"case_study_overlay\">\n                                        <p>\u041e\u043f\u0442\u0438\u043c\u0456\u0437\u0430\u0446\u0456\u044f SDLC \u0434\u043b\u044f \u043f\u0440\u043e\u0432\u0456\u0434\u043d\u043e\u0457 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0457 \u0432 \u0433\u0430\u043b\u0443\u0437\u0456 \u0435\u043d\u0435\u0440\u0433\u0435\u0442\u0438\u0447\u043d\u0438\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0456\u0439<\/p>\n                                    <\/div>\n                                                                            <img alt=\"GlobalLogic\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2025\/02\/GL3.0_CaseStudy_Streamlining-the-SDLC-for-a-leader-in-global-energy-technology_Web-Tablet.jpg\" width=\"437\" height=\"582\" \/>\n                                                                             <\/a>\n                            <\/div>\n                            \n                                    <\/div>\n                <div class=\"swiper_control\">\n                    <div class=\"swiper-scrollbar\"><\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n\r\n    <section class=\"partnerships_block \" id=\"pioneering-partnershipsblock_1643cd47ee536e7842843415629cff8b\">\r\n        <div class=\"container\">\r\n                            <h2>Pioneering partnerships<\/p>\r\n                <\/h2>\r\n                            <div class=\"swiper partnershipSlider\">\r\n                    <div class=\"swiper-wrapper\">\r\n                                                    <div class=\"swiper-slide\">\r\n                                <div class=\"partnership_content\">\r\n                                                                            <p class=\"title\">Adobe<\/p>\r\n                                                                                                                <h4>Our partnership has resulted in the Advanced Cloud Tech Support in India that delivers best in class functional, reliable and engaging user experience supporting all customers across the world.<\/h4>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"swiper-slide\">\r\n                                <div class=\"partnership_content\">\r\n                                                                            <p class=\"title\">Google Cloud<\/p>\r\n                                                                                                                <h4>Enhancing enterprise innovation through the establishment of the Google Cloud Business Unit and Cloud Center of Excellence.<\/h4>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"swiper-slide\">\r\n                                <div class=\"partnership_content\">\r\n                                                                            <p class=\"title\">Partners Group<\/p>\r\n                                                                                                                <h4>Developed an application which acts as the \u201dBoard engagement planner and reporting tool\u201d and is hosted on their AWS cloud platform.<\/h4>\r\n                                                                    <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n                <\/div>\r\n                <div class=\"swiper_control\">\r\n                    <div class=\"swiper-scrollbar swiper-partner-scrollbar\"><\/div>\r\n                    <nav class=\"swiper_nav\" aria-label=\"Partnership Slider Navigation\">\r\n                        <div class=\"swiper-button-prev swiper-partner-button-prev\"><\/div>\r\n                        <div class=\"swiper-button-next swiper-partner-button-next\"><\/div>\r\n                    <\/nav>\r\n                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reduction in average handle time (AHT)<\/div>\r\n                                            <\/div>\r\n                                    <div class=\"about_counter_box\">\r\n                                                    <div class=\"about_counter_count  \" data-target=\"10%\">0<\/div>\r\n                                                                            <div class=\"about_counter_content\"> increase in first call resolution (FCR)<\/div>\r\n                                            <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\n\n    <section class=\"home_insight_block \" id=\"insight-blogs-block_8fabe1be06d3e2142b945ffa51dfc2ca\">\n        <div class=\" container\">\n            <div class=\"section_head_with_content\">\n                <div class=\"section_content_left\">\n                    \n                    <div class=\"section_head\">\n                                                    <h2>Featured insights<\/h2>\n                                            <\/div>\n                <\/div>\n                <div class=\"section_content_right\">\n                                            <p>Explore fresh thinking from GlobalLogic&#8217;s strategists and engineers.<\/p>\n                                                                <a href=\"https:\/\/www.globallogic.com\/ua\/insights\/\"\n                           class=\"secondaryBtn\">See all<\/a>\n                                       <\/div>\n            <\/div>\n\n            <div class=\"swiper homeInsightSlider\">\n                <div class=\"swiper-wrapper\">\n                    \n                                                    <div class=\"swiper-slide\" id=\"post-99222\">\n                                <div class=\"insightCard \">\n                                    <div class='insight_type'>Blogs<\/div>                                    <div class=\"insight_overlay\">\n                                        <div class=\"insight_sub_head\">\n                                            <div class=\"author_links\">\n\n                                                                                                            <a\n                                                                href=\"https:\/\/www.globallogic.com\/ua\/insights\/blogs\/authors\/oleh-moroz\/\"><span>Oleh Moroz<\/span><\/a>\n                                                                                                        <\/div>\n\n                                            <span>\n                                                13 August 2024                                            <\/span>\n                                        <\/div>\n                                        <h3 class=\"trim\">\n                                            <a href=\"https:\/\/www.globallogic.com\/ua\/insights\/blogs\/network-basics\/\">\n                                                \u041c\u0435\u0440\u0435\u0436\u0435\u0432\u0456 \u043e\u0441\u043d\u043e\u0432\u0438                                            <\/a>\n                                        <\/h3>\n                                                                                <div class=\"insight_tags\">\n                                            <span class=\"category-tag\">Development<\/span><span class=\"category-tag\">Education<\/span>                                        <\/div>\n                                    <\/div>\n                                    <a class=\"insight_img\" href=\"https:\/\/www.globallogic.com\/ua\/insights\/blogs\/network-basics\/\">\n                                        <img width=\"668\" height=\"501\" src=\"https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2023\/07\/robotica.png\" class=\"attachment-670x0 size-670x0\" alt=\"\u041c\u0435\u0440\u0435\u0436\u0435\u0432\u0456 \u043e\u0441\u043d\u043e\u0432\u0438\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2023\/07\/robotica.png 500w, https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2023\/07\/robotica-300x197.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>                                    <\/a>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"swiper-slide\" id=\"post-97069\">\n                                <div class=\"insightCard detailView\">\n                                    <div class='insight_type'>Blogs<\/div>                                    <div class=\"insight_overlay\">\n                                        <div class=\"insight_sub_head\">\n                                            <div class=\"author_links\">\n\n                                                                                                            <a\n                                                                href=\"https:\/\/www.globallogic.com\/ua\/insights\/blogs\/authors\/oleh-moroz\/\"><span>Oleh Moroz<\/span><\/a>\n                                                                                                        <\/div>\n\n                                            <span>\n                                                1 August 2024                                            <\/span>\n                                        <\/div>\n                                        <h3 class=\"\">\n                                            <a href=\"https:\/\/www.globallogic.com\/ua\/insights\/blogs\/basics-of-operating-systems\/\">\n                                                \u041e\u0441\u043d\u043e\u0432\u0438 \u043e\u043f\u0435\u0440\u0430\u0446\u0456\u0439\u043d\u0438\u0445 \u0441\u0438\u0441\u0442\u0435\u043c                                            <\/a>\n                                        <\/h3>\n                                        <p>Windows, Linux, macOS: \u043f\u043e\u0440\u0456\u0432\u043d\u044f\u043d\u043d\u044f \u0442\u0430 \u043e\u0441\u043e\u0431\u043b\u0438\u0432\u043e\u0441\u0442\u0456 \u0423 \u0441\u0432\u0456\u0442\u0456 \u043a\u043e\u043c\u043f&#8217;\u044e\u0442\u0435\u0440\u0456\u0432 \u0442\u0440\u0438&#8230;<\/p>                                        <div class=\"insight_tags\">\n                                            <span class=\"category-tag\">Development<\/span><span class=\"category-tag\">Education<\/span>                                        <\/div>\n                                    <\/div>\n                                    <a class=\"insight_img\" href=\"https:\/\/www.globallogic.com\/ua\/insights\/blogs\/basics-of-operating-systems\/\">\n                                        <img width=\"668\" height=\"501\" src=\"https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2023\/07\/robotica.png\" class=\"attachment-670x0 size-670x0\" alt=\"\u041e\u0441\u043d\u043e\u0432\u0438 \u043e\u043f\u0435\u0440\u0430\u0446\u0456\u0439\u043d\u0438\u0445 \u0441\u0438\u0441\u0442\u0435\u043c\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2023\/07\/robotica.png 500w, https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2023\/07\/robotica-300x197.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>                                    <\/a>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"swiper-slide\" id=\"post-97021\">\n                                <div class=\"insightCard detailView\">\n                                    <div class='insight_type'>Blogs<\/div>                                    <div class=\"insight_overlay\">\n                                        <div class=\"insight_sub_head\">\n                                            <div class=\"author_links\">\n\n                                                                                                            <a\n                                                                href=\"https:\/\/www.globallogic.com\/ua\/insights\/blogs\/authors\/oleh-moroz\/\"><span>Oleh Moroz<\/span><\/a>\n                                                                                                        <\/div>\n\n                                            <span>\n                                                22 July 2024                                            <\/span>\n                                        <\/div>\n                                        <h3 class=\"\">\n                                            <a href=\"https:\/\/www.globallogic.com\/ua\/insights\/blogs\/basics-of-computer-science-and-programming\/\">\n                                                \u041e\u0441\u043d\u043e\u0432\u0438 \u0456\u043d\u0444\u043e\u0440\u043c\u0430\u0442\u0438\u043a\u0438 \u0442\u0430 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u0443\u0432\u0430\u043d\u043d\u044f                                            <\/a>\n                                        <\/h3>\n                                        <p>\u0412\u0441\u0442\u0443\u043f \u0434\u043e \u0456\u043d\u0444\u043e\u0440\u043c\u0430\u0442\u0438\u043a\u0438 \u0442\u0430 IT-\u0441\u0444\u0435\u0440\u0438 \u0406\u043d\u0444\u043e\u0440\u043c\u0430\u0442\u0438\u043a\u0430 \u0442\u0430 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0456\u0457 \u0456\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0456\u0439\u043d\u043e\u0457 \u043e\u0431\u0440\u043e\u0431\u043a\u0438&#8230;<\/p>                                        <div class=\"insight_tags\">\n                                            <span class=\"category-tag\">Development<\/span><span class=\"category-tag\">Education<\/span>                                        <\/div>\n                                    <\/div>\n                                    <a class=\"insight_img\" href=\"https:\/\/www.globallogic.com\/ua\/insights\/blogs\/basics-of-computer-science-and-programming\/\">\n                                        <img width=\"668\" height=\"501\" src=\"https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2023\/07\/robotica.png\" class=\"attachment-670x0 size-670x0\" alt=\"\u041e\u0441\u043d\u043e\u0432\u0438 \u0456\u043d\u0444\u043e\u0440\u043c\u0430\u0442\u0438\u043a\u0438 \u0442\u0430 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u0443\u0432\u0430\u043d\u043d\u044f\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2023\/07\/robotica.png 500w, https:\/\/www.globallogic.com\/ua\/wp-content\/uploads\/sites\/6\/2023\/07\/robotica-300x197.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>                                    <\/a>\n                                <\/div>\n                            <\/div>\n                            \n                                        <\/div>\n                <div class=\"swiper_control\">\n                    <div class=\"swiper-scrollbar\"><\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n\r\n    <section class=\"faq_block \" id=\"faq-block_9d42933b4ae17cf437725cb9b21422ae\">\r\n        <div class=\"container\">\r\n                            <div class=\"sub_head\">FAQs<\/div>\r\n                        <div class=\"section_head_with_content\">\r\n                <div class=\"section_head_left\">\r\n                                            <h2>Your Platform Management &#038; Tech Support questions, answered<\/h2>\r\n                                    <\/div>\r\n                                    <div class=\"section_content_right\">\r\n                        <p>Learn more about Platform Management &#038; Tech Support at GlobalLogic.<\/p>\r\n                    <\/div>\r\n                            <\/div>\r\n                            <ul id=\"faq\" class=\"faq\">\r\n                                            <li class=\"faq_set\">\r\n                                                            <div class=\"question\"><div class=\"question-text\"> What areas of your overall platform can GlobalLogic improve?<\/div><\/div>\r\n                                                                                        <div class=\"answer\">We have demonstrated, and can deliver, improvement in the following areas of your platform:\r\n<ul>\r\n<li>Infrastructure, including physical servers and virtual\/cloud infrastructure.<\/li>\r\n<li>Enterprise systems, including servers, networks, and applications.<\/li>\r\n<li>User facing products, including CX design, web, mobile, and desktop.<\/li>\r\n<\/ul><\/div>\r\n                                                    <\/li>\r\n                                            <li class=\"faq_set\">\r\n                                                            <div class=\"question\"><div class=\"question-text\">Can GlobalLogic improve our T2\/T3 support?<\/div><\/div>\r\n                                                                                        <div class=\"answer\">Yes! Let GlobalLogic assist you in improving Escalation Management, Product Feature Configuration, Dedicated and Engineer-led support schemas.<\/div>\r\n                                                    <\/li>\r\n                                            <li class=\"faq_set\">\r\n                                                            <div class=\"question\"><div class=\"question-text\">How does GlobalLogic partner with clients to improve customer support?<\/div><\/div>\r\n                                                                                        <div class=\"answer\">We use three different approaches to partnering with our clients:\r\n<ul>\r\n<li><strong>GlobalLogic Digital Accelerators<\/strong>: tools to automate current services, enhancing accuracy and reducing turnaround time.<\/li>\r\n<li><strong>GlobalLogic GenAI Workbench<\/strong>: designed for technical support representatives aimed at accelerating service delivery while elevating the quality of every customer offering.<\/li>\r\n<li><strong>Partner Digital Accelerators<\/strong>: using established partnerships with industry-leading tools &#038; platforms to elevate our service quality and enhance the customer experience.<\/li>\r\n<\/ul><\/div>\r\n                                                    <\/li>\r\n                                            <li class=\"faq_set\">\r\n                                                            <div class=\"question\"><div class=\"question-text\">How does GlobalLogic use GenAI to improve the technical support experience?<\/div><\/div>\r\n                                                                                        <div class=\"answer\">GlobalLogic creates Technical Solutions that introduce AI\/Gen AI aided tools &#038; accelerators focused on improving a technical support representative\u2019s productivity and reducing case handling time. This improves both the customer and the support representative\u2019s experience.<\/div>\r\n                                                    <\/li>\r\n                                    <\/ul>\r\n                    <\/div>\r\n    <\/section>\r\n","protected":false},"excerpt":{"rendered":"<p>Transform tech support into a proactive, efficient, and customer-centric service using Generative AI.<\/p>\n","protected":false},"author":1,"featured_media":102351,"parent":0,"menu_order":0,"template":"","work-with-us-category":[],"class_list":["post-102346","tech-capabilities","type-tech-capabilities","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/tech-capabilities\/102346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/tech-capabilities"}],"about":[{"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/types\/tech-capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/tech-capabilities\/102346\/revisions"}],"predecessor-version":[{"id":102352,"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/tech-capabilities\/102346\/revisions\/102352"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/media\/102351"}],"wp:attachment":[{"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/media?parent=102346"}],"wp:term":[{"taxonomy":"work-with-us-category","embeddable":true,"href":"https:\/\/www.globallogic.com\/ua\/wp-json\/wp\/v2\/work-with-us-category?post=102346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}