Engineer / Sr Engineer (Technical Support) IRC240815

Job Responsibilities

• Provide superior product integration support, while scaling partner integrations with products.
• Implement, troubleshoot, and support tools and applications. Analyze partner data to identify issues and communicate actionable insights to product stakeholders.
• Create developer documentation (Example: Writing and/or creating Developer Guides; Reference Implementations; Pseudo Code; Data Work-Flow Diagrams, etc.)
• Communicate effectively with engineering and other technical groups to enhance products and resolve customer issues.
• Issuing understanding and impact analysis during problem identification – Severity validation, Identifying affected components
• Searching KBs, support tickets, documents for relevant solutions for the reported issue
• Requesting and reviewing all required details like screenshot, all application logs, event viewer logs and Diagnostic utility result (if needed) before having a meeting with customer
• Capturing self-analysis over the ticket, creating internal and external notes
• Noting swarm details (using swarm template) to be filled with proper log analysis
• Sharing plan of action with the customer before scheduling a meeting with customer
• Completing mandatory Product/process training on time

We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.