.Net Engineer IRC274041

Description

Will need to support / monitor application health and triage issues during weekends and work in weekend schedule as needed.

24*7 on call support role working with offshore team.

Requirements

• – 7+ years of experience in customer support or product support roles.

  – Strong knowledge of .Net and Microservices technologies.

  – Experience with various databases like Oracle, SQL / PL-SQL, MongoDB, and database troubleshooting.

  – Hands-on experience in application support, log analysis, and debugging.

  – Excellent problem-solving and analytical skills.

  – Strong communication and collaboration skills.

  – Ability to lead and mentor team members at offshore locations.

  – Proactive, self-motivated, and able to work in a fast-paced environment.

Job responsibilities

• – Monitor and maintain production systems to ensure efficient performance and availability.

  – Work with .Net-based microservices / APIs and applications to analyze code and fix issues.

  – Collaborate with development and infrastructure teams for advanced issues.

  – Perform root cause analysis and implement preventive measures.

  – Participate in deployment and release activities to ensure seamless transitions.

  – Respond to and resolve incidents and service requests in a timely manner, adhering to defined SLAs.

  – Troubleshoot technical issues related to applications, databases, networks, and infrastructure components.

  – Implement fixes, patches, and updates to resolve issues and improve system stability.

  – Document troubleshooting steps, resolutions, and operational procedures for future reference.

  – Perform regular system health checks and preventive maintenance tasks to minimize downtime.

  – Collaborate with development teams to prioritize and address bug fixes and improvements.

  – Participate in change management processes, including the review and approval of production changes.

  – Provide technical support and mentorship to end-users, including training and troubleshooting assistance.

  – Contribute to the continuous improvement of processes and procedures to optimize system reliability and efficiency.

  – Stay updated on new technologies and guidelines in production support and IT operations.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.