Technology Capabilities
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Engineering impactful customer interactions with AI & data-driven insights
A leading U.S. telecommunications provider sought to enhance customer experience by leveraging AI/ML-powered analytics. The company faced challenges with call handling inefficiencies, reactive customer support, and a lack of predictive insights. GlobalLogic developed an AI/ML-driven analytics platform, reducing customer care calls by 30%, optimizing call handling, and streamlining interactions with automated, data-driven solutions.
Challenge
The client aimed to enhance customer satisfaction and operational efficiency but faced key obstacles:
The client needed a solution that leveraged AI and data analytics to streamline operations, improve engagement, and enable proactive customer interactions.
Value Created
Impact
GlobalLogic’s AI-driven solution delivered measurable business results including:
Explore fresh thinking from GlobalLogic’s strategists and engineers
See allLeading U.S. retailer transforms operations with GlobalLogic's vendor allowance management system modernization, achieving 90% automation increase and 80% reduction in manual calculations through legacy system modernization and cloud migration.
GlobalLogic provides unique experience and expertise at the intersection of data, design, and engineering.
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