Technology Capabilities
Technology CapabilitiesDigital twin technology is one of the fastest growing concepts of Industry 4.0. In the ...
In this post, we’re going to walkthrough some of the remaining post configuration tasks...
Engineering impactful customer interactions with AI & data-driven insights
A leading U.S. telecommunications provider sought to enhance customer experience by leveraging AI/ML-powered analytics. The company faced challenges with call handling inefficiencies, reactive customer support, and a lack of predictive insights. GlobalLogic developed an AI/ML-driven analytics platform, reducing customer care calls by 30%, optimizing call handling, and streamlining interactions with automated, data-driven solutions.
Challenge
The client aimed to enhance customer satisfaction and operational efficiency but faced key obstacles:
The client needed a solution that leveraged AI and data analytics to streamline operations, improve engagement, and enable proactive customer interactions.
Value Created
Impact
GlobalLogic’s AI-driven solution delivered measurable business results including:
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The penetration of AI in retail is well underway. While chatbots are perhaps the most visible aspect of AI in retail, they represent just a tiny fraction of the enormous potential of AI when applied across the value chain.
GlobalLogic provides unique experience and expertise at the intersection of data, design, and engineering.