Use of Artificial Intelligence for Customer Retention & Satisfaction in the Insurance Industry

We’re getting the chance to live in the future

Early 20th Century motivational speaker and author Dale Carnegie once wrote “Today is the tomorrow you worried about yesterday.” I believe that Mr. Carnegie’s point was that unless today is the literally the worst day of your life (and my sincere sympathies if it is), then the energy you spent worrying about it yesterday was largely wasted. I haven’t read much … Continue reading Use of Artificial Intelligence for Customer Retention & Satisfaction in the Insurance Industry →

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Intelligence is Intelligence, even if it’s Artificial

I had a stimulating conversation with the head of our GenAI practice, Suhail Khaki, a few weeks ago. Suhail made the remark that the more he works with GenAI, the more it strikes him that it’s less like conventional computer software, and more like a person in the way it interacts. He made the remark: … Continue reading Use of Artificial Intelligence for Customer Retention & Satisfaction in the Insurance Industry →

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Retail as a Conspiracy

I was one of the early buyers of the first release of Apple Vision Pro AR headset early this year. I got up at 5am my time to place an order on-line at the first moment when the device became available for pre-order. I then made an appointment at my local brick-and-mortar Apple Store to … Continue reading Use of Artificial Intelligence for Customer Retention & Satisfaction in the Insurance Industry →

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The “hype cycle” is about the hype—not the technology

The hype cycle has little to do with the merits of a particular technology. It simply has to do with the amount of publicity the technology has received. In particular, if the publicity jumps ahead of what the technology can immediately deliver, then the technology quickly gets labeled as “over hyped”. This is not the … Continue reading Use of Artificial Intelligence for Customer Retention & Satisfaction in the Insurance Industry →

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5 Trends & Takeaways from Google Cloud Next

Executives, decision-makers, technical experts, and Google Cloud partners converged at Google Cloud Next to explore cutting-edge innovations and industry trends. GlobalLogic was there, speaking about modernization strategy and delivering a Cube talk on Intelligently Engineering the Next Gen AI Platform we are building for Hitachi. Among the buzz at GCN 2024, using GenAI for customer … Continue reading Use of Artificial Intelligence for Customer Retention & Satisfaction in the Insurance Industry →

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Give yourself a promotion using GenAI

I think we’d all agree that getting promoted is desirable. Higher wages, better job title, greater impact, and perhaps more prestige. But it’s not without its problems. Like many engineers, I started out writing code. I was good at it, and customer demand increased for my services. I then started hiring other engineers and promoted … Continue reading Use of Artificial Intelligence for Customer Retention & Satisfaction in the Insurance Industry →

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State of OTT 2024: The Race to Profitability

Uncover the future of streaming services with insights on media consumer behaviors, tech trends, and evolving monetization models in The State of OTT 2024.

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Reference Architecture Models for Big Data and Analytics

Reference architecture models for Big Data and Analytics derived from GlobalLogic’s domain expertise and leading industry standards.

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