Accelerating digital transformation in telecom industry: Insights from GlobalLogic

In today's digital era, transformation is no longer a choice, but a necessity. As businesses navigate the complexities of emerging technologies, the telecommunications sector is at the forefront of this revolution.

With the advent of 5GIoT, AI/ML, and cloud computing, Communications Service Providers (CSPs) and Network Equipment Providers (NEPs) face increasing pressure to accelerate their digital transformation journeys. Recently, Ruchi Kumari, Senior Tech Journalist at TechGig, engaged with Vikram Puranik, Senior Vice President of Engineering, to discuss how GlobalLogic is helping CSPs and NEPs overcome the challenges of legacy systems, infrastructure costs, and technology integration.

Keep reading the interview below:

1. How is GlobalLogic helping CSPs, and NEPs accelerate their digital transformation journey?
One of the key challenges CSPs and NEPs face in accelerating their digital transformation is dealing with complex legacy systems. Additionally, managing the high costs of infrastructure and ensuring seamless integration of emerging technologies like 5G, Cloud, and AI/ML are significant hurdles.

GlobalLogic plays a pivotal role in helping Communications Service Providers (CSPs) and Network Equipment Providers (NEPs) accelerate their digital transformation by offering end-to-end product engineering solutions and services. We also refer to it as a Chip to Cloud journey for our esteemed customers and provide service solutioning. We partner with them in modernizing their solutions and services by leveraging cutting-edge technologies. Through our agile delivery models, we help CSPs, and NEPs reduce time-to-market, increase operational efficiency, and improve customer experience by enabling seamless integration of next-gen technologies across their infrastructure. Our few key distinguishing factors include:

  • Connected Devices Engineering
  • Product Transformation and Takeover
  • Test Lab and Certification
  • Standalone platform solutions
  • Private 5G and use cases implementation

GlobalLogic also assists CSPs and NEPs in discovering new revenue streams by implementing innovative solutions and use cases for connected devices such as Smart Home, Digital Marketplace, Industry 4.0, and Safety & Security applications.

2. What advanced telecom solutions is GlobalLogic developing to leverage cutting-edge technologies like 5G, IoT, and AI/ML?
At GlobalLogic, we are developing a range of advanced telecom solutions that harness the power of 5G, IoT, and AI/ML.
For 5G, GlobalLogic is developing advanced solutions that leverage cutting-edge technologies, these include network virtualization (NFV), software-defined networking (SDN), cloud-native architectures, and Open RAN implementations.

We are actively collaborating with our parent company, Hitachi, to develop solutions for 5G-enabled edge computing and private networks for industries. Additionally, we have developed the 5G Accelerator – Cluster Craft, which leverages GitOps at its core to effectively address the challenges telcos face in managing virtualized networks, ensuring seamless delivery of network services.
Our IoT solutions focus on enabling smart cities, connected healthcare, and industrial automation. We deliver end-to-end solutions that enable IoT – Things, Network, Cloud, Applications ecosystem for Embedded software, Connectivity and Software, Cloud.

AI/ML plays a crucial role in optimizing network operations, predictive maintenance, and providing real-time insights for improved service quality. We ensure our solutions are scalable, secure, and future-ready, empowering CSPs and NEPs to unlock the full potential of these technologies. Few solutions we developed for our customers:

  • Intelligent Data Insights Platform for Network Management
  • Proactive Interference Pattern Detection
  • AI/ML-based Network Anomaly Detection Platform - Threshold Forecasting

Additionally, we’ve developed a GenAI platform for Hitachi called “Platform of Platform” – Responsible, Reliable & Reusable AI. The platform allows a Unified Governance, Security and Observability and cost control across organizations in a highly optimized and effective way.

3. What role does AI and data analytics play in transitioning to software-optimized networks?
AI and data analytics are integral to the transition toward software-optimized networks. AI enables intelligent automation, self-healing networks, and proactive fault management, significantly improving operational efficiency. Data analytics provides real-time insights into network performance, customer behavior, and resource utilization, allowing CSPs and NEPs to optimize capacity planning, enhance service quality, and reduce downtime. By implementing AI-driven analytics, we help clients shift to dynamic, software-defined, and intelligent networks that are better equipped to handle the complexities.
GlobalLogic has been actively collaborating with a leading vendor to deliver SON (Self-Organizing Networks) solutions for CSPs, addressing:

  • Optimized cell coverage, capacity, and centralized mobility load Balancing
  • Optimized radio performance
  • Automated VoLTE optimization
  • Cell Outage Compensation Management

Additionally, we have developed solutions for Autonomous Networks, Intent-Driven Management, and Automation platforms that seamlessly integrate into the customer ecosystem.

4. What potential does Open RAN (ORAN) hold for the telecom industry, and how is GlobalLogic harnessing it?
It's essential to recognize the broader context of the telecommunications industry's evolution. We're on the verge of a transformative shift towards cloud-based, open, and automated network architectures. This transition aims to foster a more open and expanding ecosystem of innovation, delivering increased value to both customers and the industry at large.

OpenRAN (ORAN) holds transformative potential for the telecom industry by promoting innovation, reducing costs, and enabling vendor interoperability. It disaggregates the traditional network, allowing CSPs to use open, standardized hardware and software, which encourages competition and flexibility. GlobalLogic is actively harnessing ORAN by developing software solutions that facilitate seamless integration between different vendors' components, ensuring interoperability while driving network agility. We foresee some of the ecosystem challenges of journey towards ORAN implementation and working with customers for enhance solutions in below mentioned areas:

  • Purpose-built / classic RAN SW transformation to cloud-native architecture
  • Conformance and Interoperability testing, Integration and Certification with 3rd parties’ solutions in the new value chain
  • Support cloud deployments on top of CaaS platforms (eg. Kubernetes, Openshift, Hyperscalers), robust LCM in Customer data centers, incl. efficient observability and troubleshooting
  • Support of mature RAN product line, shifting towards One RAN R&D Architecture and Digital Experience (DX)

5. Why is it essential to bridge the digital divide between CSPs and technology companies through cloud technology adoption
Bridging the digital divide between CSPs and technology companies is crucial for ensuring seamless service delivery and staying competitive in the digital age. GlobalLogic helps embrace the proliferation of digital native technologies (Mobile, Analytics, Cloud, IoT, Social) and transform traditional software products into “Digital Platforms”.

Cloud technology adoption is essential as it offers scalability, agility, and cost savings, enabling CSPs to innovate rapidly and improve service delivery. Cloud-native architectures facilitate network flexibility and enhance collaboration between CSPs and tech companies, allowing for quicker deployment of services like 5G and IoT. By adopting cloud technologies, CSPs can remotely manage the installation and maintenance of infrastructure, significantly reducing operational costs. GlobalLogic has vast experience and collaboration with Cloud providers (AWS, GCP and Azure) to assist tech companies in defining cloud strategies and implementing top-tier solutions to enhance overall efficiency.

6. What significance does collaborate with local telecommunications stakeholders and cloud providers hold in expediting market entry, despite regulatory challenges?
Some of the key challenges of local telecommunications companies include spectrum allocation, data privacy and security, compliance with licensing norms, and adherence to local content policies.

Collaborating with local telecommunications stakeholders and cloud providers is crucial for expediting market entry, as it enables faster adaptation to regional requirements, regulatory compliance, and customer expectations.
Local partnerships provide valuable insights into regulatory challenges, streamline deployment processes, and ensure tailored solutions for specific markets, while cloud providers offer scalable infrastructure and advanced technologies that accelerate service delivery and innovation.

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