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Lead Product Manager
Product Management
5-10 years
United States - San Jose CA
Compliance, Controlling Finantial analysis, Corporate Banking, Financial Services, FinTech, Fraud Detection & Prevention, Retail Banking
Remote
Jack Henry is seeking a BSA/AML and Fraud Business Consultant to join the Financial Crimes Solutions department. In this role, you will join a Professional Services team which provides professional services for clients on JH Financial Crimes Solutions. This includes Education and Regulatory Consulting Services, product tuning and optimization, and other services to assist JH financial institutions with successful anti-money laundering and fraud examinations. The ideal candidate will be able to manage multiple clients/solutions simultaneously, display strong people skills and perform well under pressure. They must also be comfortable educating clients and users on best practices to set them up for success.
· Minimum of 4 years of experience working with or for a financial institution in a position which is responsible for BSA, AML and/or Fraud compliance.
· Must have experience working directly for a financial institution or a service provider which provides direct services to financial institutions.
· Strong investigative, interpersonal, communication, customer service, and analytical experience.
· Ability to conduct extensive research and apply data to improve BSA Program.
· Capable of learning and performing complex processes to meet specific procedures, policies and BSA/AML/USA Patriot Act regulations that govern the company.
· Bachelor’s degree.
· Able to travel up to 10% for team meetings and client site visits.
What would be nice for you to have:
· Ability to analyze current BSA/Fraud processes and identify recommendations for improvement based on FFIEC BSA/AML Exam Manual and industry standards.
· Capable of explaining system capabilities and functions in an approachable and accessible manner.
· Experience working with Financial Crimes Solutions, a strong BSA and Fraud background in the financial industry.
· Experience with formal training in a professional setting, along with documentation and reporting.
· Strong verbal and written communication and customer interaction skills; public speaking and presentation skills preferred.
· CAMS and/or CFE certification preferred. If certifications are not held, must be able to obtain both certifications within the first 6 months in the position.
· Conducts on-site and remote product Education and BSA/Fraud operational and/or systems analysis resulting in problem identification, solution development, and implementation. During engagements, identifies operational and system enhancement opportunities.
· Educates newly installed clients on system functionalities and capabilities while addressing all questions and concerns.
· Drafts proposals, including detailed reports that outline the findings and recommendations for process improvement.
· Based on engagement results, designs solutions and hardware/software specifications by creating detailed documents.
· During engagement, assists with implementation of changes to BSA/Fraud program at financial institution.
· Shows exceptional attention to detail and a commitment to accuracy and precision in all tasks.
· Solves practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
· Supports customers by utilizing data analysis tools and identifying ways to improve key performance factors.
· Creates solution deployment strategies.
· Ensures testing and customer training are referred to appropriate support organizations.
· Creates project plans to monitor progress, assuring all milestones are completed as projected.
· Effectively discusses client’s products, services, and solutions with clients to ensure client retention and education.
· Participate in proposal calls to determine appropriate services to offer clients.
· May identify company products or services sales opportunities to fulfill customer’s current or future needs and communicate to appropriate sales team.
· May have some financial responsibilities including project cost estimating, proposal generation, and invoicing.
· May assist and/or supervise less experienced peers.
Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.