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Configuration Specialist (Guadalajara) IRC220428
| Job | IRC220428 |
| Location | Mexico - Guadalajara |
| Designation | Analyst |
| Experience | 1-3 years |
| Function | Business Solutions |
| Skills | CloudSearch, JSON, PDF.js, SQL, XML |
Description
If you are interested in working in a fast-paced dynamic environment where interaction with the customer, as well as various roles in the implementation process, engages you then GL offers an exciting career opportunity for you.
A Configuration Specialist on the Cloud Records team is responsible for preparing computer applications, systems, and software for use. Your duties include assisting in the development of software, assisting in the setup of computer software, and organizing and conducting training on how to use the software.
As a Configuration Specialist, you will be responsible for partnering with the Product Management, Engineering, and Client Success team while interacting with clients throughout the implementation process to ensure a successful client launch. They ensure a client doesn’t only buy a product but has a positive experience with it.
Requirements
- Key Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field OR relevant equivalent technical experience.
- Customer focused/engagement experience
- Experience working with computer hardware and software
- Excellent planning, analytical, communication, technical, and problem-solving skills
- Strong technical acumen and familiarity with productivity tools
- Experience with software version control tools
- Excellent written and verbal communication skills
- Quick learner with strong multi-tasking abilities
- Advanced knowledge of Microsoft Product Suite; Word, Excel, Project and Visio
- Availability to travel up to 25% per year
- Soft skills
- Time Management
- Teamwork
- Leadership and Followership
- Effective Communication
- Self-driven
- Ownership Driven Mindset
English
Advanced/Proficient
Job Responsibilities
- Analyze, capture, document and illustrate “as-is” and “to-be” business processes and requirements
- Prepare documentation such as functional/business requirements, as cases, and instructional documentation
- Configure, test, and implement business processes and requirements
- Manage assigned project tasks in a timely manner and coordinate resources needed to complete tasks
- High Detail-oriented skills with the ability to multitask, meet deadlines, and quickly process information
- Effectively communicate, interact, guide and influence customers, co-workers when needed (departmentally and cross-departmentally)
- You will be responsible for understanding our Cloud Records tool inside and out and with a fast ramp time
- Understand how to best leverage the platform based on the partner’s vision, value propositions, requirements, and use cases through packaged solutions
- Support customer onboarding using best practices related to system setup and utilization
- Balance multiple client engagements simultaneously and efficiently, maintaining accountability to all stakeholders (internally and externally)
- Responsible for the handover of work to the support organization, so that the client can be supported post go-live by support
- Coordinate with solutions and success to understand the scope of an engagement to correctly ascertain the level of effort and map to best practices
- Work with IT to have all environments set up and available to the project team
We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.