Engineer, Product Support IRC270221

Description

GlobalLogic is looking for a diligent and customer-centric Customer Support Engineer with skills in Automation Cloud, SharePoint (on-premises and online), PowerShell, and related Microsoft technologies. This position involves troubleshooting, resolving, and assisting customers with technical issues related to process automation, SharePoint infrastructure, and platform integrations.
Join our customer support team to ensure a positive customer experience through timely, accurate technical support.

Requirements

• Hands-on experience with SharePoint On-Prem and Online and PowerShell scripting
• Experienced in SQL Server and SSMS
• Strong understanding of SharePoint architecture, permissions, and storage management
• Ability to analyze logs (ULS, event viewer) and debug workflow or platform issues
• Experience managing customer inquiries and technical blocking issues with clarity and integrity
• Strong documentation and communication skills

Job responsibilities

• Provide Tier 1 and Tier 2 technical support for Automation Cloud workflows, SharePoint environments, and automation tools
• SharePoint On-Premises (2010, 2013, 2016, 2019, SPSE)
• SharePoint Online (Microsoft 365)
• Investigate and resolve issues using ULS logs, browser developer tools, and platform diagnostics
• Support SharePoint migrations and offer advice on standard processes to customers
• Use PowerShell scripts to collect data, automate resolution steps, or perform administrative tasks
• Leverage SQL Server Management Studio (SSMS) to query and review workflow-related data where applicable
• Guide customers in configuring list templates, site collections, and permissions in SharePoint Online
• Assist users with Power Automate flows and integration scenarios with SharePoint
• Collaborate with internal blocking issue teams, product teams, and engineers to resolve complex issues
• Document issue resolutions and build knowledge base articles to improve customer self-service
• Communicate effectively with customers via email, ticketing systems, and remote sessions

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.