IT Support Specialist in Production IRC269889

Description

Join us in shaping the future of smart manufacturing.

As a IT Support Specialist, you will play a key role in ensuring the seamless operation of IT and OT systems within a high-tech production environment. You’ll be the go-to expert for maintaining critical IT infrastructure on the shop floor — from installing and configuring hardware and software to optimizing network performance and ensuring cybersecurity compliance.

Working closely with central IT and local production teams across multiple sites, you will be instrumental in driving digital transformation initiatives, solving complex technical issues, and enhancing operational efficiency.

GlobalLogic Germany is inviting IT Support Specialist to join its Kaufering office.

The customer is one of the biggest manufacturers of tools for the construction of enterprises and requires a “specialist in IT support for production”

Requirements

– Completed vocational training as an IT Specialist (System Integration or Digital Networking), or equivalent practical experience

– Proven experience supporting IT systems (particularly Microsoft environments), ideally in a production or industrial setting

– Strong understanding of IT networks, hardware, and system security

– Excellent analytical and problem-solving skills, with a hands-on service mindset

– Willingness to travel up to 10% within the DACH region

– Very good knowledge of German (C1) and good knowledge of English

Job responsibilities

· Installation, configuration and support of production-related IT hardware and software as well as individual network components, taking into account internal IT standards and IT security guidelines

· Conducting error analyses using diagnostic systems and resolving IT-related disruptions in production or forwarding disruptions to other internal/external expert teams

· Continuous processing of incidents in the Incident Management System

#LI-DW1

· Maintain accurate records of all assets and configurations in the Configuration Management Database (CMDB)

· Creation and maintenance of technical documentation and/or training materials

· Train shopfloor staff on the correct and secure use of systems and applications

· Participation in the implementation or coordination of local IT projects (e.g. updates, network changes, software or hardware changes)

· Technical advice and coordination of network changes, e.g. for the integration of production facilities

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.