Technology Capabilities
Technology CapabilitiesEvery big or mid-sized company has a proliferation of sites, edge devices, apps, and di...
Over the past decade, cars have undergone a significant transformation to provide a mor...
Engineering impactful customer interactions with AI & data-driven insights
A leading U.S. telecommunications provider sought to enhance customer experience by leveraging AI/ML-powered analytics. The company faced challenges with call handling inefficiencies, reactive customer support, and a lack of predictive insights. GlobalLogic developed an AI/ML-driven analytics platform, reducing customer care calls by 30%, optimizing call handling, and streamlining interactions with automated, data-driven solutions.
Challenge
The client aimed to enhance customer satisfaction and operational efficiency but faced key obstacles:
The client needed a solution that leveraged AI and data analytics to streamline operations, improve engagement, and enable proactive customer interactions.
Value Created
Impact
GlobalLogic’s AI-driven solution delivered measurable business results including:
Explore fresh thinking from GlobalLogic’s strategists and engineers
See allThe penetration of AI in retail is well underway. While chatbots are perhaps the most visible aspect of AI in retail, they represent just a tiny fraction of the enormous potential of AI when applied across the value chain.
GlobalLogic enabled a top five US telco provider to optimize their lead management process through seamless integration across Salesforce and Snowflake.
GlobalLogic provides unique experience and expertise at the intersection of data, design, and engineering.