Technology Capabilities
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The customer is an American multinational technology company that specializes in Internet-related services and products. They partnered with GlobalLogic in 2018 with an aim to cater to and improve the end-user experience of all kinds of audiences in the US shopping domain. The customer’s mission was to recurate product titles for an accurate and quicker response.
Globallogic specializes in Text to speech domain and its expertise lies in the curation of Product titles for end-users, especially for the visually impaired customers who prefer shopping by listening to the product titles. As part of the engagement, GlobalLogic helped visually impaired online shoppers to search and shop efficiently. The team carefully examined product titles and identified areas where they could be curated apart from forming techniques that could be used to curate high volume.
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GlobalLogic used its expertise in retail IT solutions to improve a client’s contact center, improving case response and reducing call times.
GlobalLogic provides unique experience and expertise at the intersection of data, design, and engineering.
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