Lead – Workforce Management (WFM) IRC273016

Description

GlobalLogic is seeking a motivated and experienced Team Lead to oversee daily operations, guide team members, and ensure the successful delivery of projects and tasks. The ideal candidate will possess strong leadership skills, excellent communication, and a results-oriented approach.

Requirements

Workforce & Capacity Management

• Monitor capacity, capacity forecasts, and resource utilization across projects
• Support demand-supply alignment by ensuring workforce availability meets operational targets.
• Collaborate with cross-functional teams to anticipate sourcing and task allocation needs.

Operational Excellence

• Drive process optimization and reduce operational inefficiencies.
• Track key performance indicators (KPIs) and service level agreements (SLAs) to ensure consistent performance.

Stakeholder Communication

• Translate complex capacity data into actionable insights for non-technical stakeholders.
• Escalate blockers and present timely updates on operational initiatives.

Data Management & Automation

• Build and maintain dashboards using Google Sheets, including formulas, pivot tables, and data visualizations.
• Automate routine reporting and tracking workflows using Google Apps Script or equivalent tools.
• Identify opportunities to scale operations through automation and tooling.

Job responsibilities

• Experience working in fast-paced environments or with globally distributed teams.
• Exposure to tools like Tableau, Power BI, or SQL is a plus.
• Understanding of operational KPIs, task allocation, and performance tracking systems.
• Proven experience in workforce management and capacity planning.
• Strong command of Google Sheets, including advanced formulas, charts, and data modeling.
• Hands-on experience with automation tools (e.g., Google Apps Script, Zapier, or similar).
• Excellent verbal and written communication skills; comfortable engaging with stakeholders across levels.
• Analytical mindset with a problem-solving orientation and attention to detail.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.