Observability Developer – Alerting, Integrations & AI Automation IRC274559

Description

Join GlobalLogic as a specialist in Alerting, Integrations & AI Automation and become a pivotal part of our forward-thinking IT team. This outstanding opportunity allows you to harness your skills in DevOps, SRE, and integration development to drive innovation and excellence. Be part of a collaborative environment where your contributions lead to flawless automation and world-class solutions!

Requirements

Required Qualifications:

3+ years of experience in DevOps, SRE, Observability, or Integration Development roles.

Hands-on experience with alert configuration in tools such as Grafana, Prometheus, Alertmanager, or similar.

Experience integrating alerts with operational tools like Slack, PagerDuty, Opsgenie, or ServiceNow.

Solid understanding of observability concepts (metrics, logs, traces).

Scripting or development experience in Python, Bash, or similar.

Experience working with REST APIs and webhooks to create workflow integrations.

Familiarity with CI/CD and GitOps tooling (e.g., ArgoCD, GitHub Workflows).

Preferred Qualifications:

Exposure to AI/ML-based automation, especially in observability, incident correlation, or log analysis.

Experience using tools like OpenTelemetry, Grafana Stack, or Elastic Stack.

Knowledge of machine learning models or NLP techniques applied to log/alert data (preferred but not required).

Experience with rule engines or config translation/migration automation.

.

Job responsibilities

We are looking for a proactive and technically versatile Observability Developer to take ownership of alert configuration, workflow automation, and AI-driven mapping/porting solutions within our observability stack. This role is ideal for a developer who thrives at the intersection of monitoring, system integration, and intelligent automation.

You will be responsible for ensuring that alerts are actionable, well-integrated into operational workflows (e.g., ITSM, incident response), and enhanced by AI to reduce noise and accelerate issue resolution.

Key Responsibilities:

Design and implement alerting rules for metrics, logs, and traces using tools like Grafana, Prometheus, or similar.

Configure alert routing and escalation policies integrated with collaboration and incident management platforms (e.g., Slack, PagerDuty, ServiceNow, Opsgenie).

Build and maintain workflow integrations between observability platforms and ticketing systems, CMDBs, and automation tools.

Develop or integrate AI-based solutions for:

Mapping telemetry signals to service/application components.

Porting or translating existing configurations across environments/tools.

Reducing alert fatigue through intelligent correlation and suppression.

Collaborate with DevOps, SRE, and development teams to ensure alerts are meaningful and well-contextualized.

Automate alert lifecycle management via CI/CD and GitOps pipelines.

Maintain observability integration documentation and provide support to teams using alerting and workflows.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.