Technical Writer- Mobile Device Management IRC270962

Description

• Develop from scratch the documentation set for new software products
• Create high-quality technical documentation for customer-facing software products
• Responsible for planning and overall design of technical information, including installation, UX, operation, and maintenance instructions.
• Manage the documentation process, including planning, writing, reviewing, editing, and publishing
• To work closely with software developers, product managers, and corporate teams

Requirements

• Cross-functionally represent the organization on project teams and assume technical project leadership.
• Build and maintain the technical publication knowledge base: The intended audience of the technical writing would include, but not limited to, cybersecurity teams, software application users, marketing teams, etc.
• Track and resolve documentation defects from customer feedback
• Ensure all documentation is clear, concise, and easy to understand for a variety of audiences
• Continuously improve documentation processes and workflows to increase efficiency and effectiveness.
• Industry experience that enables one to write clear, cohesive, technical documentation.
• Quickly understand and get up to speed on different authoring tools and product technologies.
• Managed the documentation process, including planning, writing, reviewing, editing, and publishing
• Created templates for specific documentation requirements
• Prior experience in building and maintaining the technical publication knowledge base
• Bachelor’s or Master’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field.

Job responsibilities

• Interface with technical support on specific customer configuration documentation
• Transform design specifications to user documentation
• Interface with engineering on new software products
• Interface with technical support on specific customer configurations
• Document all software releases. Build and maintain the technical publication library
• Continuously upgrade all documentation to current software releases
• Develop and maintain templates, style guides, topic-based authoring for single sourcing, reuse, and adhere to DITA standards

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.